Sukhmani
Auckland
Summary
Detail-oriented individual with excellent communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Medical Administrator
Podiatry Clinic
10.2023 - Current
- Received, recorded and filed medical payments of at least 40 patients by check, cash, and credit card each day.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed appointments, registrations and patient relations in busy podiatry clinic.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Assisted with marketing and brand campaign development and implementation.
Call Center Agent
HIREACE
07.2022 - 10.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Collected and authorized payments of customers.
Education Assistant, Administration
KUMON
01.2020 - 10.2022
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled day-to-day running of folder/paperwork preparations, ensuring high levels of productivity and progression.
Childcare Assistant
PEACOCK EARLY LEARNING CENTRE
07.2021 - 03.2022
- Established and maintained safe play environment for children.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Monitored children's play activities to verify safety and wellness.
- Used clear communication and professionalism to develop constructive relationships with families.
- Recorded child behavior, food and medication information for supervisors.
- Supported children's emotional and social development with one-on-one attention.
- Secured indoor and outdoor premises to protect children.
Education
Bachelor of Science - Psychology
Auckland University of Technology
Auckland, NZ08-2025
Level 5 Diploma - Early Childhood Education
NZTC
Auckland, AUK2021
High School Diploma -
MOUNT ROSKILL GRAMMAR
Auckland, AUK11.2019
Skills
- Medical billing management
- Resource allocation optimization
- Conflict resolution strategies
- Patient confidentiality maintenance
- Office administration
- Effective communication techniques
- Attention to detail focus
- Problem-solving capacity
- Multitasking abilities enhancement
- Dependable and responsible
- Computer skills
- Active listening
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Medical Administrator
Podiatry Clinic
10.2023 - Current
Call Center Agent
HIREACE
07.2022 - 10.2023
Childcare Assistant
PEACOCK EARLY LEARNING CENTRE
07.2021 - 03.2022
Education Assistant, Administration
KUMON
01.2020 - 10.2022
Bachelor of Science - Psychology
Auckland University of Technology
Level 5 Diploma - Early Childhood Education
NZTC
High School Diploma -
MOUNT ROSKILL GRAMMAR
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