Sukhpreet Kaur
Lower Hutt,New Zealand
Summary
Motivated Customer Service Manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Having a desire to achieve a high standard of work and has gained a reputation for improving operational efficiency and maximise growth by building relationships across different levels and with people from all social or cultural backgrounds. Conducting work in a professional manner and able to act as a perfect ambassador for any organisation, adhering all times to the strictest interpretation of all relevant Codes of Practise and Professional Conduct. Adaptable by nature, proficiency in negotiation and problem solving and someone who is open to changing arrangements at short notice.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
K J & L M Burns Ltd. (Z Station, Petone)
Lower Hutt, Wellington
12.2021 - Current
- Building and maintaining strong and smooth relationships with customers.
- Develop strategies to improve operational efficiency and reduce costs.
- Initiating and maintaining regular communication with staff to address customer queries and offering them excellent services.
- Ensuring smooth operations of store by managing staff roasters, monthly health and safety meetings, training of new and existing staff, maintaining stock reports weekly and monthly.
- Ensuring smooth cash flow of the POS and communicating with customers to address outstanding drive offs payments and resolve payment issues.
- Ensure compliance with safety protocols, regulations and standards.
- Managing customer and within organisation email communications and offering first point resolutions.
- Managing Inventory and orders for store.
- Managing daily banking transactions of the store.
- General administration work.
Assistant Manager
K J & L M Burns Ltd. (Z Station, Petone)
11.2020 - 12.2021
- Serving customers over the counter vide face to face customer interactions
- Managing till operations
- Managing daily banking transactions of the store
- Preparing and releasing stock orders for store
- Building and maintaining strong and smooth relationships with customers, suppliers and other stores of cluster
- Handling Barista shifts and serving customers food and coffee and answering their sales queries
- Ensuring smooth operations of the store in absence of site manager by training the new and existing staff, managing stock reports weekly and monthly.
Customer Service Representative
Z Station, Hamilton
05.2019 - 10.2020
- Face to face customer interactions
- Till operation
- Handling Barista shifts and serving customers food and coffee and answering their sales queries
- Ordering fresh stock.
Front Office Executive
Brain International School, Delhi (India)
10.2014 - 03.2019
- Responsibilities of handling reception and face to face interaction with parents
- Assisting Principal for their daily work schedule
- Arranging meeting of parents with principal and teachers
- Maintaining records for students and teachers ID’s
- Maintaining interschool competition and workshop records of students and teachers
- Arranging interviews
- Processing payroll
- Maintaining list of schoolteachers and their duties
- Maintaining list of academic awardees.
Front Office Executive
R.D. Rajpal Public School, Delhi (India)
06.2011 - 05.2013
- Responsibilities of handling reception and face to face interaction with parents
- Arranging meeting of parents with Principal and teachers
- Maintaining records for students and teachers ID’s
- Arranging interviews
- Processing payroll
- Maintaining list of schoolteachers and their duties
- Maintaining personal records of staff
- Keeping stock register of laboratories.
Counsellor
Medway Education Consultant Pvt. Ltd. Delhi (India)
03.2010 - 01.2011
- Responsibilities of handling walk in, telephonic and online queries
- Counselling students for abroad (New Zealand and UK) studies
- Processing application for their offer letters from abroad universities
- Visa guidance.
Counselling Officer
ICFAI University, Delhi (India)
09.2005 - 11.2008
- Responsibilities of handling walk in clients, telephonic and online queries for undergraduate and post graduate level programs for distance learning
- Maintaining counselling register
- Audit of the branch
- Keeping stock of study material
- Updating office reports.
Education
Bachelor of commerce (Honours) -
Delhi University
01.2005
12th Grade -
Guru Harkrishan Public School
01.2002
10th Grade -
Guru Harkrishan Public School
01.2000
Skills
- Problem-Solving
- Team Leadership
- Personnel Management
- MS Office
- Business Development
- Customer Service
- Multitasking
- Sales expertise
- Customer Relations
References
can be provided
Timeline
Customer Service Manager
K J & L M Burns Ltd. (Z Station, Petone)
12.2021 - Current
Assistant Manager
K J & L M Burns Ltd. (Z Station, Petone)
11.2020 - 12.2021
Customer Service Representative
Z Station, Hamilton
05.2019 - 10.2020
Front Office Executive
Brain International School, Delhi (India)
10.2014 - 03.2019
Front Office Executive
R.D. Rajpal Public School, Delhi (India)
06.2011 - 05.2013
Counsellor
Medway Education Consultant Pvt. Ltd. Delhi (India)
03.2010 - 01.2011
Counselling Officer
ICFAI University, Delhi (India)
09.2005 - 11.2008
Bachelor of commerce (Honours) -
Delhi University
12th Grade -
Guru Harkrishan Public School
10th Grade -
Guru Harkrishan Public School
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