Sukhpreet Singh
Feilding
Summary
Dynamic sales and operations leader with a proven track record at Harvey Norman and Big Barrel Palmerston North, excelling in business development and adaptive selling techniques. Expert in elevating customer experiences and resolving complaints, demonstrated through innovative sales strategies and effective team training. Skilled in networking and complaint handling, consistently achieving operational excellence and sales growth.
Overview
12
12
years of professional experience
Work History
Salesperson
Harvey Norman Bedding
, Palmerston North
08.2024 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Resolved customer complaints in a timely manner.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Salesperson
Harvey Norman Furniture
, Palmerston North
02.2023 - 08.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Area Operations Manager
Big Barrel Palmerston North
, Palmerston North
03.2017 - 01.2023
- Recruited and trained employees to enable adherence to common standards and procedures.
- Monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Maintained accurate records of inventory levels, stock movement and purchasing activities.
- Visited regional locations to verify full functionality and operational effectiveness.
- Managed staff scheduling based on forecasted sales volumes.
Store Manager
Big Barrel Palmerston North
, Palmerston North
05.2013 - 03.2017
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Level5,6 - Bussines And Management
UCOL
Palmerston North, NZ03-2012
Level6 - Science
Ucol
Palmerston North, NZ03-2011
Skills
- Business development
- Closing techniques
- Adaptive selling techniques
- Sales presentations
- Deal structuring
- Complaint handling
- Active listening
- Networking
References
References available upon request.
Timeline
Salesperson
Harvey Norman Bedding
08.2024 - Current
Salesperson
Harvey Norman Furniture
02.2023 - 08.2024
Area Operations Manager
Big Barrel Palmerston North
03.2017 - 01.2023
Store Manager
Big Barrel Palmerston North
05.2013 - 03.2017
Level5,6 - Bussines And Management
UCOL
Level6 - Science
Ucol
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