Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Sukhraj Singh Shergill

New Plymouth,TKI

Summary

Dynamic leader with proven expertise in staff management and budget control honed at Crazy Pumpkin New Plymouth. Excelled in building high-performing teams and enhancing customer satisfaction, achieving significant cost savings. Skilled in customer service and complex problem-solving, adept at driving sales growth and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Crazy Pumpkin New Plymouth
New Plymouth, TKI
11.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Bakery Manager

New World New Plymouth
New Plymouth, TKI
11.2017 - 11.2021
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Trained new bakery staff on company policies use to maximize job satisfaction, expertise, and team performance.
  • Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.

Bakery Team Lead

NANA’s BAKERY
Auckland, AUK
07.2016 - 11.2017
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
  • Consistently met tight deadlines for high-volume orders without compromising quality.
  • Maximized freshness of baked products through careful scheduling of production times.
  • Created appealing displays to showcase products in bakery.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Prepared dough for variety of pastries, cakes and breads.
  • Cut and shaped dough for pies, rolls and other pastries.

Education

Diploma - ● International Diploma in Cookery And Patisserie

NSIA (North Shore International Academy)
Auckland, NZ
09-2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Hiring and training
  • Complex Problem-solving
  • Sales management
  • Budget control

Certification

● First aid certificate.

● Health and safety certificate 167

● Certificate of food safety – NSIA (North Shore International Academy)

Timeline

Manager

Crazy Pumpkin New Plymouth
11.2021 - Current

Bakery Manager

New World New Plymouth
11.2017 - 11.2021

Bakery Team Lead

NANA’s BAKERY
07.2016 - 11.2017

● First aid certificate.

● Health and safety certificate 167

● Certificate of food safety – NSIA (North Shore International Academy)

Diploma - ● International Diploma in Cookery And Patisserie

NSIA (North Shore International Academy)
Sukhraj Singh Shergill