SUKHWINDER KAUR
VOGELTOWN,NEW PLYMOUTH
Summary
Proven leader in customer service and operations, I excelled at MAX WHOLESALE FOODMART by enhancing customer satisfaction and streamlining inventory management. Skilled in complaint resolution and stock management, I fostered strong customer relationships and maintained optimal stock levels, significantly contributing to the store's success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Big basket
Bell Block, NEW PLYMOUTH
11.2019 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Assistant Store Manager
MAX WHOLESALE FOODMART
VOGELTOWN, NEW PLYMOUTH
03.2019 - Current
- Managed the day-to-day operations of the store, including customer service, and inventory management.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints on time, and addressed any issues that may arise during store hours.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
DIPLONA IN BUSINESS MANAGEMENT LEVEL 7 -
ALPHA EDUCATIONAL INSTITUTE
Auckland, NZ11-2019
Bachelor of Commerce - BUSINESS
Punjabi University Patiala
India05-2018
Skills
- Complaint resolution
- Problem resolution
- Building rapport
- Call center operations
- Record preparation
- Stock management
- Warehousing functions
- Quality control
References
References available upon request.
Timeline
Customer Service Representative
Big basket
11.2019 - Current
Assistant Store Manager
MAX WHOLESALE FOODMART
03.2019 - Current
DIPLONA IN BUSINESS MANAGEMENT LEVEL 7 -
ALPHA EDUCATIONAL INSTITUTE
Bachelor of Commerce - BUSINESS
Punjabi University Patiala
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