Sukhwinder Kaur
Summary
Dynamic manager with a proven track record at Taste of Malaysia Ltd, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and mentoring, while maintaining a safe and organized environment. Skilled in data analysis and staff training, driving operational efficiency and fostering a positive workplace culture.
Overview
6
6
years of professional experience
Work History
Manager
Taste of Malaysia Ltd
Auckland, AUK
03.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager's Assistant
Good Guise Ltd
Invercargill, STL
09.2020 - 10.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative
Taste of Malaysia Ltd.
Auckland, AUK
11.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate Diploma in Applied Management - Management
Otago Polytechnic
Auckland, NZ08-2020
New Zealand in English Language Course -
Otago Polytechnic
Auckland, NZ05-2019
Master of Commerce - Banking And Finance
Guru Nanak Dev University
Punjab, India05-2016
Bachelor of Commerce - Accounting And Finance
Guru Nanak Dev University
Punjab, India05-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Sales management
- Business administration
- Key performance indicators
- Clear communication
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Data analysis
- Recruiting and interviewing
- Computer skills
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Hiring and training
- Staff training
- Active listening
- Interpersonal relations
- MS office
- Good judgment
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Manager
Taste of Malaysia Ltd
03.2023 - 05.2024
Manager's Assistant
Good Guise Ltd
09.2020 - 10.2022
Customer Service Representative
Taste of Malaysia Ltd.
11.2018 - 05.2020
Graduate Diploma in Applied Management - Management
Otago Polytechnic
New Zealand in English Language Course -
Otago Polytechnic
Master of Commerce - Banking And Finance
Guru Nanak Dev University
Bachelor of Commerce - Accounting And Finance
Guru Nanak Dev University