Sukuma Thammohaway
Auckland,AUK
Summary
Detail-oriented and results-driven professional with a strong background in customer service, financial compliance, and AML verification. Proven ability to analyze complex data, ensure regulatory compliance, and maintain strong customer relationships. Skilled in customer due diligence (CDD), financial crime compliance, and risk assessment. Fluent in English and Thai with excellent problem-solving and investigative skills. Seeking an opportunity as an Associate KYC Analyst to leverage AML expertise and compliance knowledge for the benefit of the organization.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
CUSTOMER SPECIALIST
ASB Ormiston
09.2023 - Current
- Provide frontline support for customers, assisting with banking transactions, compliance, and digital banking solutions
- Educate customers on self-service banking options and ensure smooth onboarding
- Conduct AML verifications, ensuring regulatory compliance and a seamless client experience
- Maintain strong relationships with internal teams to support compliance operations
- Achieved 88% first-time pass rate on 33+ AML verifications, demonstrating attention to detail and risk awareness
SALES ASSOCIATE
Christian Dior
09.2022 - 08.2023
- Delivered exceptional client experiences, leveraging luxury brand expertise to build strong relationships
- Utilized CRM tools to track customer preferences and drive repeat business
- Assisted with compliance-related procedures, ensuring proper documentation and transaction integrity
- Consistently exceeded sales targets and maintained high customer satisfaction ratings
STORE SUPPORT & INVENTORY CONTROLLER
Gucci
08.2021 - 08.2022
- Managed store inventory, stock transfers, and daily sales transactions
- Provided administrative support, ensuring compliance with company policies
- Assisted customers with product knowledge and after-sales service, ensuring a high-quality experience
Store Manager
La Belle Waffles
01.2020 - 01.2021
- Managed daily operations, sales, and marketing
General Café Staff
Columbus Coffee
01.2020 - 01.2021
- Delivered excellent customer service in a high-paced environment
Administrator
NZ Immigration & Education Services
01.2019 - 12.2019
- Managed confidential client documentation and email inquiries
Education
Graduate Diploma - Sales & Marketing
WelTec
WELTEC, WellingtonBachelor of Business Administration (BBA) - Hospitality Management
Dusit Thani College
Bangkok, ThailandSkills
- AML & KYC Compliance
- Customer Due Diligence (CDD)
- Data Analysis & Risk Assessment
- Customer Service & Relationship Management
- Strong Attention to Detail & Problem-Solving
- Team collaboration
- Digital & Self-Service Banking Support
- Sales strategies
- CRM & Financial Systems Proficiency
- Effective communication
Languages
English
Thai
Timeline
CUSTOMER SPECIALIST
ASB Ormiston
09.2023 - Current
SALES ASSOCIATE
Christian Dior
09.2022 - 08.2023
STORE SUPPORT & INVENTORY CONTROLLER
Gucci
08.2021 - 08.2022
Store Manager
La Belle Waffles
01.2020 - 01.2021
General Café Staff
Columbus Coffee
01.2020 - 01.2021
Administrator
NZ Immigration & Education Services
01.2019 - 12.2019
Graduate Diploma - Sales & Marketing
WelTec
Bachelor of Business Administration (BBA) - Hospitality Management
Dusit Thani College
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