Silao Falaniko
Tafitoala,Apia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly.
Overview
19
19
years of professional experience
Work History
Broker - Shipping Agent
L&I Custom Agent
Vaitele, Apia
03.2009 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Wai
Paddles Restaurant & Bar
Apia
07.2007 - 07.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
Sinalei Resort
Siumu, Samoa
11.2005 - 02.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certificate I - General Fire Safety
Samoa Tourism & Samoa Fire Emergency Service
Apia02.2006
Certificate II - Maritime Studies
Polytechnic Of Samoa
Apia, Samoa12.2005
Certificate I - Computer Operating
Polytechnic of Samoa
Apia, Samoa12.2003
School Certificate - General Studies
Chanel College
Apia, Samoa02.2001
Skills
- Negotiation and Communication
- Networking and relationship building
- High Customer Service
- Treat Client with respect and warmth
- Multitasking & Fast learner
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Referees
L&I CUSTOM AGENT
Timeline
Broker - Shipping Agent
L&I Custom Agent
03.2009 - Current
Wai
Paddles Restaurant & Bar
07.2007 - 07.2008
Receptionist
Sinalei Resort
11.2005 - 02.2007
Certificate I - General Fire Safety
Samoa Tourism & Samoa Fire Emergency Service
Certificate II - Maritime Studies
Polytechnic Of Samoa
Certificate I - Computer Operating
Polytechnic of Samoa
School Certificate - General Studies
Chanel College