Suliana Toumohuni
Auckland,Glen Innes
Summary
Ambitious Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers and people in the team.
Overview
20
20
years of professional experience
Work History
Managing Day to Day Operations
McDonald’s Ashburton
01.2020 - 09.2023
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed up 120 staff members from crew to assistant managers
First Assistant to Restaurant Manager
McDonald’s Rolleston
04.2013 - 12.2019
- Worked closely with fellow colleagues, operation manager and Franchisee to ensure smooth restaurant operations
- Responsible for shift scheduling of 120 staff and training new employees while maintaining high standards of customer service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Second Assistant Manager
McDonald’s 500 Ti Rakau Drive
11.2011 - 04.2013
- First Assistant Role and responsible for swing manager to shift running, Gross Profit, Labour management (Scheduling), Hiring and Training, and Workplace Safety
- Managed staff of 120 employees, prepared work schedules, assigned specific duties and shifts, performed sales floor work, monitored restaurant's safety and maintenance, made recommendations to management, resolved problems, monitored inventory levels, conducted orientation sessions and one on one training, resolved customer complaints, balanced cash receipts, trained workers in food preparation and service, and maintained sanitation, health, and safety standards.
Second Assistant Manager
McDonald’s Botany Town Centre
01.2008 - 11.2011
- Compiled and balanced cash receipts, performed sales floor work, received and counted stock items, determined proper storage methods, purchased new or additional stock, trained workers in food preparation and service, and maintained sanitation, health, and safety standards.
- Delivered high standards of customer service
- Managed up to 30 Staff
Crew Member
McDonald’s 500 Ti Rakau Drive
05.2007
- I worked mostly from 10pm to 7am, taking orders and providing face-to-face customer service, preparing orders, maintaining cleanliness and sanitation, and stocking and organizing areas to deliver quality services and cleanliness to customers.
Cleaner
Manchester Cleaning Services – Site: Lion Nathan Breweries
12.2005 - 04.2006
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Kitchen Hand
Roast House – Manukau City, Westfield
01.2005 - 05.2005
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Cleaner
Office and general cleaning services (Paramount at present)
01.2004 - 01.2005
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
Gained University entry to Auckland University of Technology with Onehunga High School Business Scholarship Studying Bachelor of business (did not complete) -
Level 5 – Hospitality and management with McDonald’s -
Hamburger University
08.2019
Level 2-3 Hospitality and management with McDonald’s -
01.2016
Onehunga High School passing level 1 and level 2 NCEA -
01.2006
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Self-discipline
- Taking Orders
- Integrity and Honesty
- Interactive communication skills
- Initiative and Self-Motivation
- Leadership Qualities
- Creativity and Innovation
Accomplishments
Restaurant Manager of the Year 2021
Restaurant Manager of the Year 2022
References
- Dave Whalley, Franchisee, McDonalds Restaurants (Whalley Group Limited), 027 436 0490
- Wendy McHaffie, General Manager, McDonalds Riccarton, 027 6027 123
Timeline
Managing Day to Day Operations
McDonald’s Ashburton
01.2020 - 09.2023
First Assistant to Restaurant Manager
McDonald’s Rolleston
04.2013 - 12.2019
Second Assistant Manager
McDonald’s 500 Ti Rakau Drive
11.2011 - 04.2013
Second Assistant Manager
McDonald’s Botany Town Centre
01.2008 - 11.2011
Crew Member
McDonald’s 500 Ti Rakau Drive
05.2007
Cleaner
Manchester Cleaning Services – Site: Lion Nathan Breweries
12.2005 - 04.2006
Kitchen Hand
Roast House – Manukau City, Westfield
01.2005 - 05.2005
Cleaner
Office and general cleaning services (Paramount at present)
01.2004 - 01.2005
Gained University entry to Auckland University of Technology with Onehunga High School Business Scholarship Studying Bachelor of business (did not complete) -
Level 5 – Hospitality and management with McDonald’s -
Hamburger University
Level 2-3 Hospitality and management with McDonald’s -
Onehunga High School passing level 1 and level 2 NCEA -
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