Suliasi Ma'asi
Palmerston North,MWT
Summary
I am seeking to acquire a position that will utilize my knowledge, education and skills with experience. I am a highly organised person with great communication skills with experience as a customer service / Pick packer representative. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, also enjoy working in a team environment where we strive for success and meet deadlines.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Pick Packer
PAK'nSAVE
Palmerston North, Nz
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pick Packer
Meadow Fresh
Palmerston North, Nz
07.2022 - 10.2022
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Picked and packed order items.
Cook's Assistant
Ernest Adams
Palmerston North, Nz
02.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Picker Packer
Humes Pack N Cool
Katikati, BOP
11.2020 - 03.2021
- Ensured that all kiwifruit were properly sorted, graded and packaged according to customer specifications.
- Maintained a clean and safe work environment in accordance with safety regulations.
- Assisted with the harvesting of kiwifruit from trees, ensuring that all fruit was harvested quickly and efficiently.
- Monitored orchard's health by checking trees for disease and pruning.
- Maintained cleanliness and order of garden grounds, including weeding, pruning, and trimming plants.
- Assisted in the implementation of silvicultural treatments such as thinning, pruning
Education
Palmerston North Boys High School
Skills
- Positive and professional
- Quality Assurance Controls
- Active Listening
- Building rapport
- Communication
- Physically fit
- Attention to detail
- Adaptable & Flexible
- Fast learner
- Heavy Lifting
Languages
Tongan
Professional Working
Timeline
Customer Service Representative / Pick Packer
PAK'nSAVE
10.2023 - Current
Pick Packer
Meadow Fresh
07.2022 - 10.2022
Cook's Assistant
Ernest Adams
02.2022 - 07.2022
Picker Packer
Humes Pack N Cool
11.2020 - 03.2021
Palmerston North Boys High School