Suman Mamgain
Auckland,AUK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Picker Packer
Prima Deli North
04.2023 - Current
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Picked and packed order items.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Recorded daily activities for inventory control.
Customer Service Representative/Receptionist
Satyavati Public School
02.2016 - 01.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Increased team productivity with effective communication and collaboration strategies.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
Education
Bachelor of Arts - Humanity
HNB Garhwal University
Thalisain, Uttrakhand, India02.2006
Skills
- Computer Proficiency
- Multi-Line Phone Systems
- Call triaging
- Live chat support
- Microsoft Excel
- POS systems
- Active Listening
- Customer Service
- Attention to Detail
- Records Updating
- Product restocking
- Inventory counting
- Cleaning procedures
Timeline
Picker Packer
Prima Deli North
04.2023 - Current
Customer Service Representative/Receptionist
Satyavati Public School
02.2016 - 01.2023
Bachelor of Arts - Humanity
HNB Garhwal University
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