Sumandeep Kamboj
New Plymouth,New Zealand
Summary
Experienced professional with a strong background in customer-focused roles. Proficient in call management, customer service, and content editing. Skilled in problem-solving and optimizing performance. Capable account management with a track record of effective collaboration. Committed to continuous learning and contributing to organizational success by staying updated with industry trends.
Overview
10
10
years of professional experience
Work History
SME Customer Lead
Lionsher Technologies Limited
New Plymouth, New Zealand
09.2020 - Current
- Providing prompt and efficient responses to customer questions via phone, email, and messages
- Addressing and resolving customer complaints or concerns in a professional and timely manner
- Maintaining a high level of company product knowledge to effectively answer customer queries
- Identifying opportunities to upsell or cross-sell products and services to customers
- Keeping accurate records of customer interactions and transactions in the Salesforce and CRM system
- Following company policies and procedures when handling customer requests and issues
- Continuously striving to improve customer service skills and knowledge through training programs.
Freelance Language Editor
MPS Limited
Gurugram, Haryana, India
03.2020 - 02.2023
- Edited American Chemical Society articles for language (Level 3), spelling, punctuation, grammar, usage, clarity, conciseness, accuracy, and consistency
- Daily client interaction to troubleshoot the editing issues
- Communicating comprehensively and working cooperatively with other employees
- Completing work on schedule in order to satisfy competing schedules with minimum or no errors
- Participating in the weekly skill enhancing program for communicating updated styleguide and client requirements to the team.
Senior Copy Editor
Nova Techset Limited
Bengaluru, Karnataka
10.2020 - 08.2021
- Edited Royal Society of Chemistry articles for language (Level 3) to meet the expectations of clients
- Multitasking and finding creative solution to the customer issues by effectively and efficiently interacting with the team members and clients
- Communicating extensively and working in a genial manner with other colleagues
- Delivering work with quality and on time to meet competing deadlines
- Biweekly client interaction regarding feedbacks with focus on willingness to learn and improve
- Performing quality check of articles edited by freshers.
Freelance Copy Editor
APTARA Corp (Techbooks International Private Limited)
Dehradun, Uttarakhand
07.2018 - 07.2019
- Editing articles for spelling, punctuation, grammar, usage, in-house and associated press style facts, clarity, conciseness, accuracy, and consistency for IEEE Press
- Organizing, planning, and prioritizing tasks
- Delivering work in a timely manner to meet competing deadlines with minimal supervision
- Compiling lists of common usage and style errors to reduce the number of mistakes and improve consistency in style and use of the styleguide
- Organising client feedback sessions bimonthly for the team.
Copy Editor
APTARA Corp
Dehradun, Uttarakhand, India
06.2015 - 06.2018
- Performing editing of Elsevier, IEEE, Cambridge University Press, and Taylor & Francis journal articles to improve language and readability
- Proofreading and reviewing all electronic content for correct grammar and adherence to house style of various journals
- Delegating and monitoring the progress of assignments, ensuring achievement of all deadlines
- Reviewing the copy ahead of the final evaluation, verifying whether the content conformed to style and tone guidelines
- Providing training to new copy editors to ensure knowledge transfer.
Style Editor
MPS Limited
Dehradun, Uttarakhand
08.2014 - 06.2015
- Effectively and efficiently working on IOPP and AAS journals for style corrections
- Ensuring clarity, accuracy, and consistency in various journals
- Style editing, fact checking, and proofreading academic manuscripts to minimise the errors done in previous stages
- Communicating extensively and working in a cordial manner with other team members
- Performing in client audit regarding process audit.
Education
Master of Science -
HNB Garhwal University
Srinagar, Uttarakhand01-2013
Bachelor of Science -
HNB Garhwal University
Srinagar, Uttarakhand01-2011
12th Certificate -
Shikhar Shishu Sadan
CBSE Board01-2007
10th Certificate -
S.G.R.R. Public School
CBSE Board01-2005
Skills
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Time management abilities
- Teamwork and Collaboration
- Interpersonal Communication
- Attention to Detail
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Complaint Handling
- Customer Service
- Account Management
- Computer Proficiency
- Product Sales
- CRM Software
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Interests
- Literature
- Environmental Conservation
- Art
- Yoga
- Travel
Timeline
Senior Copy Editor
Nova Techset Limited
10.2020 - 08.2021
SME Customer Lead
Lionsher Technologies Limited
09.2020 - Current
Freelance Language Editor
MPS Limited
03.2020 - 02.2023
Freelance Copy Editor
APTARA Corp (Techbooks International Private Limited)
07.2018 - 07.2019
Copy Editor
APTARA Corp
06.2015 - 06.2018
Style Editor
MPS Limited
08.2014 - 06.2015
Master of Science -
HNB Garhwal University
Bachelor of Science -
HNB Garhwal University
12th Certificate -
Shikhar Shishu Sadan
10th Certificate -
S.G.R.R. Public School
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