Summary
Overview
Work History
Education
Skills
References
Timeline
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SUMEET GOHIL

Kimberhall Avenue ,AUK

Summary

Enthusiastic and customer focused Assistant Sales Manager passionate about delivering exceptional service and driving sales growth, With a solid foundation in product knowledge and a knee ability to connect with customers, I thrive in fast paced retail environments.I excel in building rapport,upselling complementary products,and efficiently managing tasks to ensure customer satisfaction and store success.

Overview

13
13
years of professional experience

Work History

Assistant Sales Manager

K. Patel Phyto Extractions Pvt.Ltd.
11.2023 - 08.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service..
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the team.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted customers with prompt and polite support in-person and via telephone.

Retail Sales Professional

Fenix International
01.2019 - 10.2023
  • Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
  • Actively engaged with customer to promote and sell products.
  • Stayed up to date with latest products and their benefits to engage with customer more fluently.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Handled customer enquires and resolve issues effectively.
  • Improved customer satisfaction ratings by streamlining store operations and addressing customer concerns promptly.
  • Followed store policies on pricing,exchange,returns nd warranties.
  • Worked collaboratively as part of a team to deliver great customer service.

Retail Store Supervisor

Shrinathji's
12.2014 - 08.2019
  • Company Overview: Retail franchise brand outlet
  • Managed Business operations and product development for the Srinathji's retail franchise brand outlet for 3 years and 7 months, later expanding oversight to 10-12 outlets.
  • Completed routine store inventories.
  • Oversaw daily business operations including staffing, inventory management, sales tracking, and compliance with brand and hygiene standards..
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained regular reporting on outlet performance metrics, contributing to data-driven decisions for brand growth and franchise development.
  • Retail franchise brand outlet
  • Completed routine store inventories.

Asst. Steward

The Oberoi Hotels and Resorts Mumbai
09.2012 - 08.2014
  • Excelled in delivering top-notch customer service.
  • Demonstrated flexibility in work schedule, often taking on additional shifts when needed to ensure seamless restaurant operations.
  • Improved table turnover rate by efficiently clearing and resetting tables between parties.
  • Assisted in training new staff members, fostering a positive team environment and promoting efficient service.
  • Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.

Education

Masters of Management Level 9 - Global Business Management

ICL Graduate Business School
Auckland New Zealand
09-2025

Bachelor In Hotel Management -

Rizvi College of Hotel Management and Catering
Mumbai, MH
05.2012

Skills

  • Customer Service
  • Strong Communication Skills
  • Quick Learner
  • Computer literate
  • Great professionalism and strong work ethic
  • Leadership quality
  • Delivery Handling
  • Upselling and Cross Selling
  • Team Work
  • Time Management
  • Great

References

Available on request

Timeline

Assistant Sales Manager

K. Patel Phyto Extractions Pvt.Ltd.
11.2023 - 08.2025

Retail Sales Professional

Fenix International
01.2019 - 10.2023

Retail Store Supervisor

Shrinathji's
12.2014 - 08.2019

Asst. Steward

The Oberoi Hotels and Resorts Mumbai
09.2012 - 08.2014

Bachelor In Hotel Management -

Rizvi College of Hotel Management and Catering

Masters of Management Level 9 - Global Business Management

ICL Graduate Business School

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