Sumeet Prasad
Auckland
Summary
Adept at streamlining business analysis and testing processes, I significantly enhanced project outcomes at NZAA through meticulous requirements gathering and functional testing. My collaborative approach, combined with Agile expertise, fostered team innovation and efficiency, achieving a notable increase in end-user satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
NZAA
04.2022 - Current
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Elicited and clearly documented business and system requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Leveraged automation tools to streamline manual tasks, increasing staff efficiency and reducing errors in critical business processes.
Product Manager
Eventify
03.2021 - 03.2022
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Tracked test reports and failures determined by root cause data trends.
- Optimized regression testing efforts through continuous improvement of test cases and methodologies.
- Reviewed, evaluated, and identified requirements for testability.
- Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Implemented Agile methodologies for more efficient project management and team collaboration.
Product Analyst
Fergus
11.2020 - 02.2021
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Completed documentation outlining tests performed and results obtained.
- Conducted detailed requirement analysis to develop accurate test cases that validated product functionality against specifications.
- Collaborated with developers to identify root causes of defects and ensure timely resolution.
- Ensured seamless integration of new features through proactive collaboration with the development team during design stages.
- Increased product reliability with thorough performance, stress, and load testing.
Agile Business Analyst
Energy NZ
04.2020 - 10.2020
- Streamlined software development processes by incorporating user stories and backlog prioritization techniques.
- Bridged the gap between technical teams and business units by translating complex concepts into easily understandable terms.
- Enhanced team collaboration through daily stand-up meetings and effective communication channels.
- Developed comprehensive documentation for system functionalities, enabling smoother knowledge transfer among team members and clients.
- Optimized resource allocation for projects with careful monitoring of team capacity and workload distribution.
- Continuously refined Agile methodologies within the organization, fostering a culture of innovation and adaptability.
- Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
- Reduced project risks by proactively identifying potential roadblocks and working collaboratively to address them.
- Managed multiple concurrent projects effectively while maintaining a keen focus on quality deliverables.
Senior Technical Consultant
OOBE
01.2018 - 03.2020
- Recommended technology upgrades to improve client security.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
- Conducted comprehensive risk assessments, mitigating potential issues before they impacted clients'' operations.
- Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
- Streamlined processes by designing and implementing automation tools, reducing manual labor efforts.
- Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
- Developed client-specific technical strategies to optimize their IT infrastructure.
- Identified areas of improvement for clients'' technology systems, proposing innovative solutions that enhanced overall functionality.
Service Manager
OOBE
01.2015 - 12.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
Digital Technology Product Solution - Business Analysis
Otago Polytechnic
Auckland, NZ04-2020
Applied Digital Technology Product Solution - Business Analysis
Otago Polytechnic
Auckland, NZ07-2020
Technology Product Development Essentials - Full Stack Web Development
Otago Polytechnic
Auckland, NZ12-2020
Diploma - Diploma in Business Management
KAAT Institute of New Zealand
Auckland, NZ12-2014
Bachelor of Commerce - Information Systems And Management
Fiji National University
Fiji12-2013
Diploma - Diploma In Electronics Engineering
Fiji National University
Fiji12-2010
Skills
- Requirements gathering
- Functional testing
- Test execution
- Regression testing
- Defect tracking
- Root-cause analysis
- JIRA
- Manual testing
- Test management tools
- Test documentation
- End-to-end testing
- System testing
- Test planning
- Agile methodologies
- Load testing
- Integration testing
- Documentation and reporting
- Confluence
- Process documentation
- Workflow Analysis
- Report preparation
- User acceptance testing
- Software development life cycle
- Agile expertise
Certification
- ISTQB Certified Tester Foundation- In progress
- IC Agile Certified -Professional Agile Business Analyst
- Tech Product Development Essentials
- ITIL V4® Foundation Certificate in IT Service Management
- Apple Certified Macintosh Technician & Apple Certified iOS Technician
- Member of IT Professional New Zealand ITPNZ
Timeline
Business Systems Analyst
NZAA
04.2022 - Current
Product Manager
Eventify
03.2021 - 03.2022
Product Analyst
Fergus
11.2020 - 02.2021
Agile Business Analyst
Energy NZ
04.2020 - 10.2020
Senior Technical Consultant
OOBE
01.2018 - 03.2020
Service Manager
OOBE
01.2015 - 12.2017
Digital Technology Product Solution - Business Analysis
Otago Polytechnic
Applied Digital Technology Product Solution - Business Analysis
Otago Polytechnic
Technology Product Development Essentials - Full Stack Web Development
Otago Polytechnic
Diploma - Diploma in Business Management
KAAT Institute of New Zealand
Bachelor of Commerce - Information Systems And Management
Fiji National University
Diploma - Diploma In Electronics Engineering
Fiji National University
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