SUMIR DOGRA
20 Cashmore Place, Flatbush,AUK
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
13
13
years of professional experience
Work History
Supervisor
Woolworths Supermarket
Manukau, Auckland
06.2024 - Current
- Performed daily inspections to ensure sanitation standards were met.
- Analyzed sales data to identify trends in customer purchasing patterns.
- Ordered supplies as needed for the Meat Department.
- Ensured that all products were fresh, safe, and properly displayed.
- Maintained records of inventory, sales, and shrinkage.
- Resolved customer complaints while maintaining high standards of service.
- Implemented cost-saving measures wherever possible.
- Stocked shelves according to company guidelines.
Owner Driver (Concrete)
Lucky Transportation Ltd. (Stevenson Concrete Ltd.)
East Tamaki, Auckland
03.2022 - 06.2024
- Inspected concrete trucks for defects before operation.
- Followed company policies and procedures when operating a concrete truck.
- Accurately completed paperwork such as logs, invoices, and bills of lading at the end of the shift.
Class 4 Truck Driver (Concrete)
Dogra Transport Ltd. (Stevenson Concrete Ltd.)
Penrose, Auckland
10.2020 - 02.2022
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Managed personal driving time according to Hours of Service regulations.
- Communicated with dispatchers regarding pickup and delivery times.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Deli & Seafood Manager
Countdown Supermarkets
Waiheke Island, Waiheke Island
03.2019 - 10.2020
- Prepared daily reports outlining stock levels, deliveries, and waste disposal.
- Trained new employees in preparation, handling, and storage procedures for seafood products.
- Conducted regular spot checks on temperature control equipment in refrigerated areas.
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer complaints in a timely manner to maintain positive relationships.
Supervisor
Progressive Enterprises
06.2018 - 03.2019
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Produce Manager
Countdown Supermarket
Auckland
10.2017 - 03.2019
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly.
Fresh Food Supervisor
Countdown Supermarket
Auckland
11.2014 - 10.2017
- Managed daily operations of the fresh food department, including staffing and scheduling.
- Resolved customer complaints promptly and professionally in accordance with company policies.
- Ensured products were rotated properly to maintain optimal freshness and quality.
Sales Executive in I-phone
Stan-Tech India Private Limited
, India
01.2013 - 06.2014
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Customer Service Associate
Metro Cash and Carry India
, India
05.2011 - 05.2012
- Responded to customer inquiries via phone, email and chat.
- Answered phone calls from customers promptly and courteously.
- Provided information about products and services available to customers.
Education
Diploma - Advance Business
Regent- International Education Group
10-2015
Bachelor of Commerce - Commerce
Punjab University
08-2013
Fundamentals of Real Estate (Level 4) - Real Estate
Open Polytechnic
New ZealandSkills
- Leadership
- Coaching and Training Skills
- Organizational and analytical skills
- Customer Relationships
- Logistics Management
- Inventory Management
- Marketing
- Customer Service
- MS Office
- Safe Driving
- Problem-solving capabilities
- Strong Work Ethic
- Food Safety Regulations
References
References available upon request.
Timeline
Supervisor
Woolworths Supermarket
06.2024 - Current
Owner Driver (Concrete)
Lucky Transportation Ltd. (Stevenson Concrete Ltd.)
03.2022 - 06.2024
Class 4 Truck Driver (Concrete)
Dogra Transport Ltd. (Stevenson Concrete Ltd.)
10.2020 - 02.2022
Deli & Seafood Manager
Countdown Supermarkets
03.2019 - 10.2020
Supervisor
Progressive Enterprises
06.2018 - 03.2019
Produce Manager
Countdown Supermarket
10.2017 - 03.2019
Fresh Food Supervisor
Countdown Supermarket
11.2014 - 10.2017
Sales Executive in I-phone
Stan-Tech India Private Limited
01.2013 - 06.2014
Customer Service Associate
Metro Cash and Carry India
05.2011 - 05.2012
Diploma - Advance Business
Regent- International Education Group
Bachelor of Commerce - Commerce
Punjab University
Fundamentals of Real Estate (Level 4) - Real Estate
Open Polytechnic
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