Sumit Chauhan

• Identified, evaluated and developed solutions to remove roadblocks to change.
• Presented findings to senior leadership, informing strategic planning and decision-making processes.
• Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.

Multi-organizational project, worked alongside/ with MBIE,NZDF, AVSEC and CCDHB teams.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed communication materials with clear messaging that translated complex concepts into easily digestible information.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cultivated customer loyalty, promoted repeat customers and improved sales.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Preserved revenue streams by utilizing strong communication and negotiation skills, to maintain customer satisfaction.
• Communicated with vendors regarding back order availability,inventory & special orders.

• Customer Interaction & Monitoring Analytics (CIMA)Process, (Interaction and Screening Process for Communication, and Orders)
• Working in frameworks to make customer service better and streamline processes as outcome of analysis.
• Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.