Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

SUMIT JAMWAL

Ramarama,Auckland

Summary

A highly motivated and ambitious person, looking for a new opportunity where I can utilize my experience and competencies to add value to the business. Ability to develop excellent working relationships with both internal and external stakeholders to achieve an outstanding outcome to the highest standard.

Overview

6
6
years of professional experience

Work History

Care coordinator

Geneva Healthcare
06.2023 - Current
  • Working in a professional, positive, and ethical manner that fits with Geneva Healthcare's company culture, business practices, operations manuals, policies and procedures and other operating systems provided by the company
  • Managing all clients in the allocated regional area for the purpose of funding, data entry, service planning and care set ups
  • Ensuring that the care packages are maintained seamlessly, and the client is continually offered a proactive, high and detailed level of communication
  • Providing all customers, clients, employedes and funders with a highly transparent, efficient and prompt service
  • Ensuring travel legislation is followed and the most well-trained support workers are placed with the clients, who lives close to them to limit high exceptional charges to funders
  • Ensuring all support workers are signed off as clinically competent including scheduling of sign off between client, support worker and community team
  • Ensuring support worker's performance are managed and if required escalate for further training
  • Ensuring all clients and support worker's records are up to date and well documented
  • Ensuring that all support worker's planned leave is managed according to Geneva's polices and that the client receives timely communication and continued care
  • Managing all facets of client service increases, decreases, extensions including booking of community team and updating care plans
  • Ensuring all communications whether written or verbal are documented as per the company's requirement to manage incidents and prevent serious complaints

Medical Receptionist/Administration

Auckland Eye
02.2023 - 06.2023
  • Greeted patients and visitors in a friendly and professional manner on their arrival and providing them with the necessary forms and information
  • Monitored the wait screen and ensured patient's arrival is noted by the doctor and the technical team
  • Ensured all calls and enquiries were handled efficiently and in accordance with company policies, procedures and KPIs
  • Responded to all internal and external calls in a confident, courteous, and polite manner
  • Ensured all messages were accurately recorded and passed on to the relevant person within the timeframes and in accordance with company's policies
  • Assisted with the management of patient's appointment times and informing patients for any changes or delays
  • Booked appointments for patients from external referrals letters
  • Ensured all relevant information were captured accurately for the patients
  • Processed invoices/payments and made sure the banking was done accurately in accordance with the company's policies
  • Adhered to all the health and safety standards and protocols set by the company

Client Care Professional

CBG Health Research
11.2021 - 10.2022
  • Contacted covid positive cases for retrieving information, which was further used for contact tracing
  • Provided health and support information to the covid cases
  • Provided Rapid Antigen Testing information to the inbound callers
  • Provided interpreter service when required
  • Managed the data entry with the highest accuracy
  • Co-ordinated meetings, training, and communication with external and internal stakeholders including the Clinical team
  • Acted as a liaison between departments
  • Remained up to date with company wide processes and protocols
  • Was part of an emergency response unit

Sterilising Technician Assistant

TDHB
02.2019 - 11.2019
  • Carried out various sterilizing and decontamination procedures on medical equipment
  • Ensured the correct packaging of medical equipment
  • Assisted staff members from other departments with their queries
  • Worked alongside other team members to maintain a high standard of hygiene and workplace safety
  • Maintained inventory stocks

Education

Bachelor of Pharmacy -

Skills

  • Customer Service
  • Time Management
  • Decision-making
  • Communication
  • Team Player
  • Appointment Management
  • Professional Relationship Management
  • Invoicing and Billing
  • Data Maintenance
  • Teamwork
  • Independent Work
  • Microsoft Teams
  • Éclair
  • Digital Island
  • Salesforce
  • Virtual Communication
  • Self-starter
  • Quality Delivery
  • Organizational Skills
  • Planning Skills
  • Prioritization

Personal Information

Hobbies: State level badminton player, Gym and yoga, Cooking, Travelling and exploring new places

References

Available on request

Timeline

Care coordinator

Geneva Healthcare
06.2023 - Current

Medical Receptionist/Administration

Auckland Eye
02.2023 - 06.2023

Client Care Professional

CBG Health Research
11.2021 - 10.2022

Sterilising Technician Assistant

TDHB
02.2019 - 11.2019

Bachelor of Pharmacy -

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SUMIT JAMWAL