Sumit Narayan
Wellington,New Zealand
Summary
Adaptable and results-driven professional with expertise in customer service, finance, compliance management, and technical support. Skilled in Salesforce CRM, performance reporting, and process improvement, with a strong focus on clear communication, team collaboration, and operational efficiency.
Overview
18
18
years of professional experience
Work History
Credit Control Acting Team Leader
BCITO
Wellington
05.2023 - Current
- Providing leadership and oversight across credit control operations, including task delegation, coaching, and performance reporting. Skilled in conflict resolution and problem-solving, with a strong focus on compliance, contract management, and implementing innovative process improvements to enhance team efficiency and service delivery.
Credit Controller
BCITO
Wellington
03.2022 - 05.2023
- Oversee debt management by following BCITO’s collection procedures, communicating with outstanding payers via letters, texts, and emails, and coordinating with area teams for recovery actions. Set up and monitor payment plans, ensuring all interactions are accurately recorded in CRM systems (Salesforce and Unit4).
MyBCITO Advisor
BCITO
Wellington
03.2022 - 05.2022
- Supported apprentices through the Headstart Induction course by providing guidance, grading assessments, and delivering responsive customer service. Contributed to course development and testing to improve accessibility and learning outcomes. Handled troubleshooting within the Canvas app, performed accurate data entry, and maintained direct communication to ensure apprentices stayed engaged and informed throughout their training.
Customer Support Administrator
BCITO
Wellington
01.2022 - 03.2022
- Managed apprentice contract setup in Hāpai to ensure smooth onboarding. Oversaw the business support inbox, handling invoicing, crediting, and direct debit processing. Provided customer service via email and phone, resolved queries through troubleshooting, and maintained workflow efficiency by loading Training Agreements to clear support queues.
Business Support Administrator
Beyond Recruitment
Wellington
07.2021 - 01.2022
- Hired to help with a busy backlog.
- Loading Training Agreements to clear up business support queues.
Advisor, Enrollment and Admissions
Chartered Accountants Australia and New Zealand
Wellington
04.2021 - 06.2021
- Supported aspiring Chartered Accountants by assessing full member applications and guiding them through the admissions process. Delivered responsive customer service via phone and email, performed accurate data entry, and resolved technical issues. Actively evaluated applicant needs through effective listening and inquiry to ensure a smooth and informed enrollment experience.
Reception/Administrator
Audit New Zealand
Wellington
10.2020 - 10.2020
- Provided front-line administrative support to uphold the operational standards of a parliamentary office. Responsibilities included managing incoming calls, coordinating meeting room setups, handling mail distribution, and welcoming visitors with accurate guidance. Maintained general office tidiness and performed routine administrative tasks such as printing and photocopying, contributing to a well-organized and efficient workplace.
Service Desk Agent
Concentrix
Wellington
03.2020 - 09.2020
- Delivered technical support over the phone for a global technology client, serving customers across New Zealand and Australia. Demonstrated strong communication and troubleshooting skills, accurately assessed customer needs, and explained solutions clearly. Excelled in multitasking under pressure, maintained precise data entry, and contributed to software testing to identify and resolve issues. Passionate about modern technology, and committed to providing high-quality customer service.
Assistant Manager
Rembrandt
Lower Hutt
12.2016 - 01.2020
- Led daily store operations for one of Australasia’s premier menswear retailers, overseeing staff, merchandising, and customer engagement to drive financial success. Supported team development through training and mentoring, managed stock accuracy, and curated visual displays. Demonstrated strong attention to detail, multitasking under pressure, and applied knowledge of profit and loss to optimize performance and grow the customer base through strategic networking.
Outbound Sales Administrator
Spark Business Hub
Wellington
06.2016 - 12.2016
- Provided outbound sales support and customer service, handling sales administration, general office tasks, and accurate data entry. Played a key role in supporting sales operations and maintaining smooth administrative workflows
Sales Assistant and Customer Service Representative
Kiwi Bank
01.2016 - 04.2016
- Provided full-time customer service and sales support, focusing on term deposit renewals, tertiary account management, and accurate data entry. Played a key role in outbound engagement to maintain client satisfaction and operational efficiency
Outbound Telemarketing Sales Assistant
Right House
Wellington
04.2014 - 08.2014
- Worked part-time and during university holidays, conducting outbound sales calls, providing customer service, and performing accurate data entry to support marketing campaigns and client engagement.
Crew Member
McDonald’s Restaurant
Wellington
11.2007 - 02.2014
- Worked part-time and during university holidays, delivering customer service at the counter and drive-thru, handling cash transactions, and supporting kitchen operations through food preparation and cooking.
Education
New Zealand Diploma - Information Technology
Wellington Institute of Technology
Wellington, NZ01.2016
Bachelor - Medical Laboratory Science
Auckland University of Technology
Auckland, NZ01.2014
NCEA Level 3 -
Naenae College
Wellington, NZ01.2010
Skills
- Versatile and detail-oriented professional with strengths in customer service, finance, and compliance management Skilled in Salesforce CRM, MYOB, Microsoft Office, and performance reporting Known for adaptability, clear communication, and process improvement across administrative, technical, and client-facing roles
References
Will be provided upon request.
References
References available upon request.
Timeline
Credit Control Acting Team Leader
BCITO
05.2023 - Current
Credit Controller
BCITO
03.2022 - 05.2023
MyBCITO Advisor
BCITO
03.2022 - 05.2022
Customer Support Administrator
BCITO
01.2022 - 03.2022
Business Support Administrator
Beyond Recruitment
07.2021 - 01.2022
Advisor, Enrollment and Admissions
Chartered Accountants Australia and New Zealand
04.2021 - 06.2021
Reception/Administrator
Audit New Zealand
10.2020 - 10.2020
Service Desk Agent
Concentrix
03.2020 - 09.2020
Assistant Manager
Rembrandt
12.2016 - 01.2020
Outbound Sales Administrator
Spark Business Hub
06.2016 - 12.2016
Sales Assistant and Customer Service Representative
Kiwi Bank
01.2016 - 04.2016
Outbound Telemarketing Sales Assistant
Right House
04.2014 - 08.2014
Crew Member
McDonald’s Restaurant
11.2007 - 02.2014
New Zealand Diploma - Information Technology
Wellington Institute of Technology
Bachelor - Medical Laboratory Science
Auckland University of Technology
NCEA Level 3 -
Naenae College
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