Sumit Sharma
Christchurch,CAN
Summary
Driven Assistant Manager with a proven track record at Route 99, enhancing customer satisfaction and streamlining operations. Excelled in team supervision and time management, fostering a positive work environment and reducing cash discrepancies. Demonstrates exceptional professionalism and a customer service focus, ensuring operational excellence and safety. Competent Duty Manager effective at handling day to day operations in fast-paced, high-volume environments. Veteran of Hospitality and skilled in managing people, projects and administrative operations. Offering 3 years of experience and dedication to business success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Route 99
05.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Duty Manager
Culture Brew Exchange
02.2022 - 05.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Education
Masters of Business Management - Global Marketing
Lincoln University
Lincoln, NZ12.2025
Bachelor of Arts - Sociology
Panjab University
Chandigarh, India08.2023
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Attention to Detail
- Professionalism and Integrity
Timeline
Duty Manager
Culture Brew Exchange
02.2022 - 05.2024
Assistant Manager
Route 99
05.2021 - 01.2022
Masters of Business Management - Global Marketing
Lincoln University
Bachelor of Arts - Sociology
Panjab University
Similar Profiles
Natalia SepulvedaNatalia Sepulveda
Witress at Route 99Witress at Route 99
Mahmoud TarabeinMahmoud Tarabein
Restaurant Worker at Route 99 DinerRestaurant Worker at Route 99 Diner
Katherine A. FallKatherine A. Fall
Virtual Reading Interventionist Grades (K-8)/Tutor Coordinator at Route to ReadingVirtual Reading Interventionist Grades (K-8)/Tutor Coordinator at Route to Reading