Sumit Sharma
Summary
Enthusiastic and results-driven sales and customer service professional with a strong focus on effective communication and negotiation. Deliver exceptional customer service by leveraging extensive knowledge of products and services. Find innovative solutions to drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Natural talent for building positive relationships with staff at all levels of the organization and the public.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Harvey Norman
11.2023 - Current
- Provide exceptional customer service, ensuring satisfaction and loyalty
- Present furniture options, features, and benefits to customers
- Collaborate with designers, delivery teams, and other staff for seamless customer experience
- Contribute to visual merchandising, store displays, and special events
- Utilize sales tools, software, and technology to manage leads and customer interactions
- Meet or exceed sales targets, goals, and performance standards
Probationary Officer
Punjab National Bank
08.2013 - 05.2015
- Account opening and maintenance.
- Loan processing and documentation.
- Customer transactions (deposits, withdrawals, etc.)
- Cash handling and teller operations.
- Sales of banking products (credit cards, insurance, etc.)
- Data entry and record-keeping.
- Compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
- Reporting to senior officers and managers.
Operation Manager
Anchor Milk
06.2017 - 07.2022
- Provide accurate, valid and complete information by using the right methods/ tools
- Respond to customer complaints and comments
- Follow communication producers, guidelines and policies
- Review and approve all invoices and ensure they are submitted for payment
- Take the extra mile to engage customers
- Meets personal/customer service team sales target and call handling quotas
Education
Diploma in Business Management -
Tasman International Academies
01.2017
Bachelor of Commerce -
G.N.D University
01.2013
Skills
- Interpersonal skills
- Computing
- Accounts skills
- Leadership skills
- Marketing skills
- Business skills
- Personal Skills
Hobbies and Interests
- Cooking
- Social Networking
References
References on request
Timeline
Sales Consultant
Harvey Norman
11.2023 - Current
Operation Manager
Anchor Milk
06.2017 - 07.2022
Probationary Officer
Punjab National Bank
08.2013 - 05.2015
Bachelor of Commerce -
G.N.D University
Diploma in Business Management -
Tasman International Academies
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