- Enjoy participating in physical fitness for overall physical and mental well-being
- Outdoor Recreation
- Volunteer Work
Sumita Vankayalapati
Office Administratior
Avalon,Lower Hutt
Summary
Driven Office Administrator with extensive experience in providing top-tier sales support and management. Proven track record of facilitating seamless operations through effective coordination and team collaboration. Demonstrated ability to leverage strong communication and problem-solving skills to enhance sales processes and customer satisfaction
Overview
9
9
years of professional experience
Work History
Office Admin /Sales Support Manager
Justine’s Cookies Ltd
09.2023 - Current
- Answer the phone and monitor the general Justine Cookies emails, allocate emails to the correct department
- Support the Finance Manager with general filing and folder management organization in shared google drive and filing in Office
- Take a leading role in ensuring the stationary and basic requirements of the office are handled appropriately and the team has all that they need to fulfil their work
- Manage users in the organization for specific Zoho Applications and resolve the technical issues
- Operate ZOHO one inventory system - Sales orders, Invoicing, Purchase orders, stock adjustments, assembly/bundling for the production & Production schedule
- Send weekly team members’ hours report to the CEO and Production schedule for labour costs
- Working with the Finance Manager to maintain and look after all company subscriptions, processes, and support upgrades
- This includes, PBT, NZ POST, Shopify, GD, HS, DEAR
- Take a leading role in the coordination of customer orders receiving processing and invoicing
- Support National Sales Manager for Grocery (Foodstuff, Woolworths & Costco) and Domestic (Distributors & Wholesalers) sales
- Maintain grocery marketing planners with costs and links to the invoices received and follow-up
- Liaise with logistics, if the orders (online, domestic & International) are dispatched timely with accurate quantity
- Overseeing agreements with freight companies to organise dispatches
- Do cold calling on potential leads
- Liaise with Sales Manager International & Domestic to ensure all orders received are correct, MOQ’s, pricing etc
- Process the orders, generate the invoice and further coordinate with the customers
- Prepare Weekly and Monthly Sales reports based through ZOHO CRM
- Complete monthly stocktake of finished goods
- Maintain a clean and safe environment abide by Justine’s health & Safety policies and processes
Store Manager
Wishbone Café (Wellington Hospital)
03.2021 - 07.2023
- Successfully proven Retail and hospitality roles in the busiest cafes of Wishbone
- Strive for sales targets, continuous merchandising of stock, food presentation, and generally looking after the store
- Making sure every aspect looks great and looks its best for the customers
- Stand up to superior customer service
- Undertake inventory and stock management
Store Manager
Spice Traders NZ
04.2016 - 12.2020
- Strategic planning of all areas of business development/Management with small business development goals
- Undertake inventory and stock management
- Cash handling, making accounts of the business expenses
- Providing regular financial analysis of the business for maximum profit and efficiency of resources
- Preparing budget and alter it keeping sales trend and forecast in mind
- Hiring and training of staff and conducting performance review
- Development and implementation of the marketing plans & marketing camping
- Increase sales and minimize cost, including utility and labour costs according to company standards
- Signing contracts on behalf of the business as per NZ consumer laws
- Negotiating with the different suppliers and switching to the new supplier if required
- Liaise with the city council to get required certifications and approvals
- Provide excellent customer service and emphasis on feedback
- Keep check on health, safety and hygiene to ensure high standards to be maintained
Education
Post Graduate - Business Administration
Auckland Institute of Studies
Graduate -
Delhi University
Graduate - Information Technology
National Institute of Information Technology (NIIT)
Skills
- Customer Service/Support
- Problem Solving
- Persuasive communicator
- Calendar Management
- Microsoft Office Suite
- Talent Development
- Google Suite
- Database Management
- Zoho One Suite
- Organizational
- DEAR Suite
- Customer relationship management
Accomplishments
- Achieved store's sales targets through effectively working with the staff.
- Documented and resolved CRM set up which led to attaining teams KPI's.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsTimeline
Office Admin /Sales Support Manager
Justine’s Cookies Ltd
09.2023 - Current
Store Manager
Wishbone Café (Wellington Hospital)
03.2021 - 07.2023
Store Manager
Spice Traders NZ
04.2016 - 12.2020
Graduate -
Delhi University
Graduate - Information Technology
National Institute of Information Technology (NIIT)
Post Graduate - Business Administration
Auckland Institute of Studies
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