Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Summer George

Summary

Enthusiastic and dedicated professional with a diverse background in front of house and administrative roles, seeking to leverage my skills in a receptionist position. With a foundation in customer service and office administration, I excel in creating welcoming environments and ensuring smooth operations. After taking a 3 year break to focus on raising my child, I am eager to re-enter the workforce and contribute positively to a team. I bring excellent communication skills, a keen eye for detail, and a commitment to providing exceptional support to both clients and colleagues. I am excited about the opportunity to combine my experience and passion for service in a dynamic reception role.

Overview

9
9
years of professional experience

Work History

Front of House

Cloister Cafè
04.2021 - 11.2021
  • Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Collaborated with fellow front of house and back of house team members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Used slow periods to restock supplies, ice, trays, and other items.
  • Contributed to inventory management by monitoring stock levels.

Waitress, Bar Staff, Front of House, Kitchen Hand, Housekeeping

The Recruitment Network
04.2021 - 11.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Greeted, sat at tables, took orders and brought orders to guests.
  • Contributed to team success by working cooperatively with front-of-house staff on delivering excellent service.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Prepared rooms with top-notch standards every time.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.

Waitressing

The Recruitment Network
01.2015 - 01.2018
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Greeted, sat at tables, took orders and brought orders to guests.
  • Contributed to team success by working cooperatively with front-of-house staff on delivering excellent service.
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.

Waitressing

The Realm Bar & Bistro
05.2017 - 12.2017
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Kept cash drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea.
  • Delivered exceptional service.

Administration

Park Rd Kitchens
02.2013 - 05.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Certificate in Physical Wellbeing -

Te Wānanga O Raukawa
Otaki, NZ
02.2023

National Certificate - Travel & Tourism (Level 3)

Sir George Seymour College
09.2013

NCEA Level 1 and 2 -

St Catherine's College
01.2012

Skills

  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Sales expertise
  • Food safety practices
  • Point of sale operation
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer and client relations

Interests


  • Outdoor activities, yoga, bush walks, health and wellness

References

  • Aniwaniwa Pita (Niwa) - The Realm Bar & Bistro 0211116789, manawa09@hotmail.com
  • Liv Murray - Cloister Cafè 0223462306 oliviamurray156@gmail.com
  • Lois Poulsen - Park Rd Kitchens 0225273710

Timeline

Front of House

Cloister Cafè
04.2021 - 11.2021

Waitress, Bar Staff, Front of House, Kitchen Hand, Housekeeping

The Recruitment Network
04.2021 - 11.2021

Waitressing

The Realm Bar & Bistro
05.2017 - 12.2017

Waitressing

The Recruitment Network
01.2015 - 01.2018

Administration

Park Rd Kitchens
02.2013 - 05.2017

National Certificate - Travel & Tourism (Level 3)

Sir George Seymour College

NCEA Level 1 and 2 -

St Catherine's College

Certificate in Physical Wellbeing -

Te Wānanga O Raukawa

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Summer George