Summer Kinnaird
Tauranga, Ohauiti,Tauranga
Summary
Skilled Retail Pharmacy Assistant with solid background in pharmacy operations and patient care. Strengths include knowledge of OTC medication, customer service skills, inventory management, and adherence to pharmacy regulations. Known for making significant contributions in improving workflow efficiency and enhancing patient satisfaction in previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Assistant
Green Cross Health Life Pharmacy
Lower Hutt, Wellington
04.2024 - Current
- Answered customer inquiries regarding product availability, prices and alternatives.
- Experience working in a busy environment.
- Trained by a pharmacist to conduct AIA vitality checks.
- Blood pressure checks and health advice.
- General health advice.
- Administrative experience by answering phone calls, receiving orders, and sorting emails.
- Trained by Caflon to conduct ear piercings.
- Confident in dealing with children who may be overwhelmed getting their ear piercing.
- Assisted the pharmacists when needed, scanning out orders and explaining how to take prescription medication to customers.
- Performed inventory checks and restocked supplies as needed.
- Resolved customer complaints in a timely manner while maintaining professional demeanor at all times.
- Filed paperwork related to prescriptions such as patient records and insurance forms.
- Managed phone calls from patients inquiring about prescription refills or general questions.
- Opened incoming supplies and stocked in correct locations.
- Answered customer questions about prescribed and OTC medications.
- Assisted pharmacist in daily operations tasks and administrative tasks.
Pharmacy Assistant
Green Cross Health Unichem
Upper Hutt, Wellington
12.2022 - 12.2023
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Answered customer questions about prescribed and OTC medications.
- Trained new pharmacy staff in procedures and customer service standards.
- Conducted blood pressure checks and gave customer advice to maintain a healthy blood pressure.
- I was responsible for opening and closing the shop.
- Found solutions for difficult customers under high stress.
- Spoke with healthcare professionals in order to resolve customers' needs.
Retail Sales Assistant
Hannahs
Upper Hutt, Wellington
11.2021 - 11.2022
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Maintained an organized and clean store environment.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in setting up displays for promotional items.
- Answered questions from customers about products and services.
- Informed customers of current sales promotions and discounts.
- Resolved customer complaints in a professional manner.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Organized backroom storage areas for efficient product retrieval.
- Managed cash register operations using POS system and processed sales and returns.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Education
Some College (No Degree) - NCEA Level 3
Sacred Heart College
Lower HuttBachelor of Science - Perioperative Practice
AUT
Auckland, NZ (Online Degree)Skills
- Insurance claims processing
- Product Recommendations
- Processing payments
- Stocking inventory
- Pharmacy operations
- Stocking shelves
- Ear piercings
- AIA vitality checks
- Blood pressure checks
- Healthcare advice
- Fast learner and willing to learn
- Passion for all things healthcare
- Upselling strategies
- Reliable and Responsible
- Flexible Hours
- Excellent Communication
- Professionalism
- Team Cooperation
- Conflict Resolution
- Problem-solving abilities
Affiliations
- I love to swim at the bach an go for hikes
- My hobbies include travelling and reading
Accomplishments
- Receiving recognition by customers who were happy with my service on multiple occasions
Certification
- First Aid certificate
- Trained to conduct ear piercings
- Trained by a healthcare professional to conduct AIA vitality checks
- Trained by many OTC brands about their products.
- Completed many courses to learn more about general healthcare
- Completed courses on how to manage a healthy workplace environment
- Completed Health and Privacy certificate in pharmacy.
Timeline
Retail Pharmacy Assistant
Green Cross Health Life Pharmacy
04.2024 - Current
Pharmacy Assistant
Green Cross Health Unichem
12.2022 - 12.2023
Retail Sales Assistant
Hannahs
11.2021 - 11.2022
Some College (No Degree) - NCEA Level 3
Sacred Heart College
Bachelor of Science - Perioperative Practice
AUT
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