Summer Mua
Hastings ,New Zealand
Summary
Professional Parking Enforcement Officer consistently building upon skills and tackling new responsibilities. Ethical and honest with understanding of basic self-defense in case of emergencies. Knowledgeable of local and state codes and ordinances regarding parking procedures. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am capable of working in a team environment but also capable of working alone.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Parking Enforcement Officer
Hastings District Council
12.2022 - Current
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions
- Assisted motorists with locating legal parking spaces, promoting positive community relations
- Participated in ongoing training to stay current on changes in laws, policies, and best practices related to parking enforcement
- Developed relationships with local businesses owners to address common challenges related to customer/client access due to limited street-side or metered-parking options
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently
- Resolved conflicts between citizens over disputes related to shared driveways or other private property encroachments amicably
- Health and safety representative
Front of House Employee
Off The Track
04.2022 - 07.2023
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials
- Contributed to team efficiency by promptly completing side work tasks during downtime periods
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day
- Reset tables between guests by restocking low items and wiping down surfaces
- Helped guests at tables when in need of assistance
Waitressing
Puketapu Hotel
01.2021 - 07.2022
- Food Service
- Cash handling
- Provided excellent barrister service
- Customer service and sale
- Ensured correct health and safety measures for customers and all other staff members
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Informed customers about daily and seasonal specials
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages
- Processed orders and sent to kitchen employees for preparation
Waitressing
Smokey Joes
06.2020 - 12.2020
- Customer Service and Sale
- Health and Safety
- Bar work
- First Aid
- Front of house service
- Positive attitude
- Kitchen Hand
- Preparation of food
- Cash Handling
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Assisted in training new waitstaff, sharing best practices and improving overall team performance
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages
Education
Level 3 Certificate - Tourism And Travel
EIT
Gisborne, GIS11.2020
Level 3 Certificate - Food And Beverage
EIT
Gisborne, GIS06.2020
First Aid - First Aid Class
EIT
Gisborne, GIS06.2020
Skills
- Time Management
- Honesty & Integrity
- Motivated
- Organized
- Team player
- Sense of humour
- Positive Attitude
- Self-determination
Certification
- Full licence
- Food handling certificate
- First aid
- Level 2 & 3 computing
- Tourism and travel Level 2
- Health and Safety Representative 2024
References
Mary Danielson, Business owner, Puketapu Pub, 02724212696 or 068447200
Chris Whyte, Business owner, Off The Track, 0211531370 or 068770008
Alison Fraei, Team Leader, Hastings District Council, 0272340040 or 068715000
Timeline
Parking Enforcement Officer
Hastings District Council
12.2022 - Current
Front of House Employee
Off The Track
04.2022 - 07.2023
Waitressing
Puketapu Hotel
01.2021 - 07.2022
Waitressing
Smokey Joes
06.2020 - 12.2020
Level 3 Certificate - Tourism And Travel
EIT
Level 3 Certificate - Food And Beverage
EIT
First Aid - First Aid Class
EIT
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