Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Summer Spark

Napier,HKB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team/personal goals.

Vast range in different areas of expertise ranging from customer service, management, Fraud/Banking/Lending, HR, accounting/payroll and others that you'll see throughout my resume. I’m easily blended into a role/team due to my easy-going nature as well as being a quick learner, making me a flexible worker in both new and known spaces. I manage my time effectively, ensuring I meet set tasks/goals given to me, while guaranteeing I'm completing the task to the highest standard of my ability. I’m very good in a senior leadership role with a great team work ethic, while still maintaining a high work standard independently.

I have many talents and a wide range of experience that I would love to bring to the table.

Overview

5
5
years of professional experience

Work History

External Fraud Investigator

Kiwibank
01.2023 - Current
  • Evaluated effectiveness of current controls and mitigation measures for addressing key fraud risks.
  • Planned, organised and implemented special projects to detect internal fraud.
  • Collaborated with peers across service and external services to conclude investigations.
  • Contributed to fraud awareness training materials and publicity campaigns.
  • Investigated tenancy fraud allegations and prevented right-to-buy frauds.
  • Interviewed claimants and staff under caution to gather and synthesise information.
  • Conducted complex investigations into internal and external fraudulent claims.
  • Monitored fraud trends and developed suitable deterring and detection methods.
  • Met investigation deadlines from start to finish.
  • Answered public and organisational telephonic queries in line with policies and procedures.
  • Made recommendations to management on changes in procedures and processes to prevent future fraud incidents.
  • Alerted appropriate persons about potential fraud areas and made recommendations for changes.
  • Updated case management system with accurate data to reflect investigation progress.
  • Carried out investigations within prescribed time limits and set standards.
  • Produced evidence and reports in court for prosecution to make decisions on fraudulent cases.
  • Optimised data retrieval and reporting with high-performance SQL queries.
  • Generated scripts and processes for data integration and maintenance.
  • Wrote reports outlining project progress and results.
  • Collected and collated evidence to establish initial facts of cases.
  • Negotiated with defaulters to recover losses from financial crimes.
  • Liaised with fraud victims, police and court officials in progressing fraud cases.
  • Established and implemented preventive measures for stopping fraud.
  • Executed background checks, staff investigations and property searches on suspected perpetrators.

Lending Operations Representative

Kiwibank
08.2022 - 01.2023
  • Maintained strict confidentiality of bank records and client information.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Reviewed loan files and updated to match current standards.
  • Planned and dealt with payment schedules.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Executed external transfers, stop payments and account transfers. Repaid and closed loans.
  • Calculated fees due, interest and change for customer transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Took on extra duties that aren't typically in our role, e.g maintenance/documentation tasks to help out with the deal and get it over the line.
  • Eagerly learning new areas, accepting the challenge and executing as best as I can to ensure the customer's deal is settled as efficiently as I can.

Laboratory Technician

SCL
12.2021 - 12.2022
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Documented information by maintaining daily logs and equipment record books.
  • Trained new associates in laboratory procedures and standards.
  • Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
  • Prepared and assured accuracy of standards and reagents needed for analyses.
  • Completed quality documents and input and saved quality data in appropriate locations.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Conducted analytical tests on in-coming raw materials prior to use in process.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Functioned as primary data generator to record and calculate data and sign assay sheets.
  • Processed patient specimens according to priority and documented results.
  • Logged patient information and recorded results into system.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Maintained current and accurate medical records for patients.
  • Proofread documents and correspondence for accuracy and completeness.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Received and routed laboratory results to correct clinical staff members.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.

Junior HR/Supervisor of Operations

FDF
02.2019 - 07.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Tracked and reported metrics to identify trends and establish goals to meet business needs.
  • Selected medical, dental, short and long-term disability, life insurance and workers compensation programs for employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used coordination and planning skills to achieve results according to schedule.
  • Analyzed equipment breakdowns using various troubleshooting methods.

Skills

  • Planning and Coordination
  • Critical thinking
  • Data management
  • Scheduling, punctual and reliable
  • Staff Management, senior and leadership roles
  • Resolution, Policies and Procedures
  • Key Performance Indicators
  • Multitasking abilities
  • Good listening skills, active listening
  • Adaptability
  • Customer Service, putting the needs of the customer first
  • Flexible & Adaptable
  • Computer skills, familiar with acumen designed websites, ultracs programming, excel user, MYOB and Xero
  • Training & Development
  • Document Coding and Classification
  • Bank Statement Reconciliation
  • Accounts Receivable
  • Accounts Payable
  • Payroll Preparation and Processing
  • Financial Closing Reports
  • Cultural awareness
  • Exceptional customer service
  • Sales expertise
  • Cash Handling
  • Employee training
  • Processing Specimens
  • Reagent Mixing
  • Payment Schedule Computation
  • Health Information Policy and Procedure Development
  • Wealth Planning
  • Customer Satisfaction
  • Customer Relations
  • Complaint Handling
  • Cash Reconciliation
  • Oral and Written Comprehension
  • Resolving Complaints
  • Handling Complaints and Inquiries
  • Accounting and Bookkeeping
  • Data Analysis

Additional Information

  • References are available upon request.

Timeline

External Fraud Investigator

Kiwibank
01.2023 - Current

Lending Operations Representative

Kiwibank
08.2022 - 01.2023

Laboratory Technician

SCL
12.2021 - 12.2022

Junior HR/Supervisor of Operations

FDF
02.2019 - 07.2022

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