Summerlee Troope
Epsom,Auckland
Summary
Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
11
11
years of professional experience
Work History
Support Worker
Life-wise
Ranui, Auckland
11.2022 - Current
- Supporting a disabled person and performing a service delivery plan such as; personal care, shopping, outings in the community etc
- Effective communication with the disabled person and their family
- Being courteous and respectful towards the disabled person, their home and belongings
- Maintaining my safety and the safety of the disabled person, while supporting them in their home and out in the community
Waitress and cashier staff
Luke's Cafe
St Lucks Mall
06.2023 - 02.2024
- Also cleaning and clearing tables
- All drinks and meals are delivered in order and are satisfying to the customer
- Managing the till and customer payments
Waitress
Farina
Ponsonby
02.2023 - 06.2023
- Ensuring drinks and meals are satisfactory to the customer
- Memorising the menu and daily specials, including knowing what all dishes look like
- Ensuring all water bottles, cutlery, salt and peppers, spare plates and glasses are ready on standby
- Cleaning and setting up the restaurant before customers arrive (Clean and set ALL tables)
Kitchen hand and Tearista
Chatime
Queen St
01.2020 - 01.2022
- Arriving early to ensure all drinks and toppings are prepared for the day
- Memorising all recipes for all tea drinks
- Taking orders and making sure they are served in order
- Ensuring all tea supplies are stocked
Kitchen hand
Tank Ltd
01.2018 - 01.2020
- Company Overview: The University of Auckland
- Helping with kitchen clean up (dishes, mopping, rubbish, wiping kitchen tops)
- Helping prep all ingredients before opening
- Ensuring recipes and ingredients are fresh and made in the correct order
- Ensuring all drinks and meals are made quickly, but efficiently
- The University of Auckland
Waitress and cashier staff
Zoo eatery and Lounge
Henderson
01.2016 - 01.2018
- Working the till and ensuring the correct amount is paid
- Ensuring that meals and drinks are served on time and are satisfying to the customer
- Welcoming customers and seating them at tables
Waitress
Cleave and Co
New Lynn
05.2015 - 10.2015
- Also providing customers with the best service
- Selling menu specials and helping customers understand the menu
- Greeting and seating customers at their suitable tables
Waitress
Ruby Eatery
New Lynn, Auckland
04.2014 - 11.2014
- Clearing and cleaning tables
- Welcoming customers and ensuring them to a suitable table
- Explaining the menu and specials
- Taking orders and bussing tables
- Fostered transparent dialogue with team members and clientele.
- Good teamwork and a positive can-do attitude.
- Able to work under pressure in busy environments
Education
Bachelor's Degree - Sports, Health and Physical Education
University of Auckland
Auckland CBD03.2032
National Certificate - Early Childhood Education
ICL Graduate Business School
Auckland CBD02.2018
NCEA Level 1,2,3 -
Te Kura Correspondence
Auckland11.2016
Skills
- Serving food and drinks
- Customer satisfaction
- Teamwork
- Cooperation
- Fast-paced environment
- Fitness program development
- Time management
- Customer service
- Team collaboration
- Disability care
- Team building
Timeline
Waitress and cashier staff
Luke's Cafe
06.2023 - 02.2024
Waitress
Farina
02.2023 - 06.2023
Support Worker
Life-wise
11.2022 - Current
Kitchen hand and Tearista
Chatime
01.2020 - 01.2022
Kitchen hand
Tank Ltd
01.2018 - 01.2020
Waitress and cashier staff
Zoo eatery and Lounge
01.2016 - 01.2018
Waitress
Cleave and Co
05.2015 - 10.2015
Waitress
Ruby Eatery
04.2014 - 11.2014
Bachelor's Degree - Sports, Health and Physical Education
University of Auckland
National Certificate - Early Childhood Education
ICL Graduate Business School
NCEA Level 1,2,3 -
Te Kura Correspondence