SUMOD PUTHENVEETTIL MURALI
Hamilton Lake,Hamilton
Summary
Accomplished Restaurant Supervisor with a proven track record at J W Marriott Marquis Hotel Dubai, enhancing operational efficiency and customer satisfaction. Skilled in health and safety standards and adept at problem resolution, I significantly improved service quality and team performance. My leadership ensures compliance and fosters a culture of excellence in food services management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
J W MARRIOTT MARQUIS HOTEL DUBAI
Business Bay, Dubai, United Arab Emirates
09.2012 - 08.2019
- Established good customer relations and excellent service to build and retain loyal customers.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
Trainee Captain
Hotel AQUASSERENNE KERALA
Kollam, Kerala, India
09.2008 - 09.2008
- Monitoring and ensuring that F&B service operations are running smoothly.
- Developing a new process for employee evaluation that results in marked performance improvement.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
- Delivered exceptional guest service with friendly and helpful attitude.
Education
Bachelor of Hospitality And Tourism Management - Hotel Management
Acharya College
Bangalore, INDIA04-2008
Skills
- Health and safety standards
- Food services management
- Problem resolution
- Hygiene standards
- Operational efficiency
Certification
- Trained in fire safety and first aid
- Certified in Basic Food Hygiene and HACCP
Timeline
Restaurant Supervisor
J W MARRIOTT MARQUIS HOTEL DUBAI
09.2012 - 08.2019
Trainee Captain
Hotel AQUASSERENNE KERALA
09.2008 - 09.2008
Bachelor of Hospitality And Tourism Management - Hotel Management
Acharya College
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