Sundeep Chauhan
Auckland,New Zealand
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
10
10
years of professional experience
Work History
Key Account Manager
Maurya's Limited
07.2023 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Finance Associate
Datacom New Zealand
10.2021 - 06.2023
- Onboarding customer accounts/ profiles
- Processing fixed and variable monthly billing, creditor invoices, customer debtors’ management, reconciling statements, and assisting the operations, marketing, and sales team with invoicing/payments/accounts queries and information requests
- Month-end closing and journals/tasks entries, GL codes entries/ management, account close-off processes, support in reporting, generating Un Billed Revenue reports, forecasts, and budgets
- Assisting other teams in corporate audits
- Involved in the general ledger management to P&L reconciliations, allocating bank payments, account settlements, and account write-offs
- Prepare and present monthly reports for internal stakeholders
- Investigate and address the concerns of internal and external stakeholders
- Assisting with Accounts Payable Managing Vendor Costs, Accounts Receivable Customer invoicing and maintenance
- (AP/AR roles)
- Processing all monthly billing for Managed network services and cyber security by generating invoices and credit notes, as required
- Processing payments and allocating to relevant accounts
- Domain management, monthly billing of domains and on charging the customer cost
- General ledgers reconciliations, import/export transactions and Vendor contract management
- As well as other general administrative duties including data entry
- Maintaining, updating finance databases and records
- Raising Purchase orders, sales orders and proactively updating P&L forecast
- Supporting the Networks & Cybersecurity department with assigned administrative and accounts work, following and actioning priority of assigned work
- Ensuring satisfactory completion of all necessary documentation before final processing
- Collating reports and statistical information and creating financial reports within area of assigned activity
Business Credit Controller
Vocus (New Zealand) Ltd
11.2020 - 09.2021
- A typical day in the life of a business-to-business Credit Controller includes collecting outstanding debts, handling various phone calls, and emails from customers, and resolving customer queries
- Account administration and ledger management
- Timely management of debt in line with credit terms and KPI's and Ledger
- Meet company targets for debt collection by managing risk effectively while maintaining a high level of customer retention
- Maintaining efficient cash collection routines by reducing the overall debt
- Liaising with Account Managers and internal stakeholders resolving customer disputes
- Reconciliation of customer accounts
- Strong analytical skills and attention to detail
- Managing inbound communication queues daily promptly
- Ensure processing targets are met and adequate controls are in place
- Excellent time management skills and ability to prioritize a demanding workload
- Great relationship-building skills and ability to work in a team or autonomously
- Identify opportunities to streamline processes, that result in greater efficiency, alignment, and accuracy
Payments and Billing Coordinator
Chorus New Zealand Ltd
05.2018 - 02.2020
- This role is responsible for monthly billing and collecting Chorus Miscellaneous debts towards the damage caused to the Chorus networks across New Zealand
- Manage a customer ledger and contact customers for payment
- Responding to inbound calls and emails and sending overdue letters
- Ensure collections and bad debts are kept within agreed limits
- Liaise with the Credit Bureau as required
- Provide reconciliations and reporting to both internal and external customers/stakeholders
- Identify and resolve issues, ensuring these are updated in appropriate systems promptly
- Understand the relevant business issues and the organization’s operating procedures and connect these to work priorities
- Proactively anticipate customer needs and identify solutions
- Support Miscellaneous Billing and Credit Team leader and Billing and Credit Manager to ensure Chorus Collections meet or exceed best practice
Debt Collection Officer
Dun & Bradstreet
04.2017 - 03.2018
- The purpose of the role is to locate and contact customers of delinquent accounts by mail and telephone to achieve payment on behalf of clients
- The department’s objective is to maximize collections for clients through high levels of productivity, excellent negotiation skills, and strong collection techniques
- Arrange for debt repayment or calculate and establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by telephone to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
Business Management Tutor
Aspire 2 Ntec
04.2015 - 03.2017
- Expertise in Business management principles and practices, particularly in the field of Managerial finance and accounting principles, project management, business communication, operations management, and marketing management
- Design the learning course material, and assignments, per the NZQA guidelines
- Mark and assess the course papers by providing feedback to the international students
- Engage in student cohort, group management and deliver teaching and training activities
- Classroom teaching, administrative assistance, and providing student counselling for international students enrolled in various academic papers across all levels of Business Management papers/courses
- (Level 5, 6 and 7 of NZQA)
Education
PMP training/ boot camp -
ExcelR solutions
01.2022
Adult Education and Training - Design Learning sessions for adults, Unit Standard 7093
NZQA Assessor Training
01.2016
Diploma in Business Management - Specialisation in small to medium enterprises
Concordia Institute of Business
01.2014
Master’s in business administration - Human Resources
Amity University
01.2006
Bachelor of Arts, Honours - Specialisation in Political Science
Delhi University
01.2004
NCEA Level 3 -
CBSE Board
01.1999
Skills
- Precision-Focused Specialist
- Business Management Expertise
- Prioritization and Time Management
- Collaborative Negotiation Techniques
- Collaborative Team Engagement
- Skilled in Financial Credit Evaluation
- Active Portfolio Management Skills
- Understanding of Financial Reporting Standards
- Proficient in Debt Recovery Strategies
- Awareness of Compliance Protocols
- Collaborative Problem Solving
- Skilled in Microsoft 365 Tools
- Financial Software Proficiency
- CRM System Proficiency
- Xero Financial Management Skills
- Experience with Casware
- NetSuite Expertise
- SAP System Knowledge
- Salesforce Proficiency
Accomplishments
- President of the Student Council for National Tertiary Education Consortium, 05/01/14 - 04/30/15
- Top Academic Performer for Diploma in Business Management (Level 7), 2014
Personal Information
Visa Status: New Zealand Permanent Resident Visa, Indian Passport, travelled to many countries including USA, Canada, Australia, Dubai, Indonesia, Singapore, Malaysia, Thailand, Sri Lanka.
Hobbies and Interests
- Photography
- Gardening/Potting
- Music
- Creative writing
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Key Account Manager
Maurya's Limited
07.2023 - Current
Finance Associate
Datacom New Zealand
10.2021 - 06.2023
Business Credit Controller
Vocus (New Zealand) Ltd
11.2020 - 09.2021
Payments and Billing Coordinator
Chorus New Zealand Ltd
05.2018 - 02.2020
Debt Collection Officer
Dun & Bradstreet
04.2017 - 03.2018
Business Management Tutor
Aspire 2 Ntec
04.2015 - 03.2017
Adult Education and Training - Design Learning sessions for adults, Unit Standard 7093
NZQA Assessor Training
Diploma in Business Management - Specialisation in small to medium enterprises
Concordia Institute of Business
Master’s in business administration - Human Resources
Amity University
Bachelor of Arts, Honours - Specialisation in Political Science
Delhi University
NCEA Level 3 -
CBSE Board
PMP training/ boot camp -
ExcelR solutions
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