Suneesh Kumar

Achievements

➢ Highest KPIs on floor with call quality
➢ Appreciation for best call handling skills

• Provided quality customer service and kept call quality above 90% for both inbound,outbound calls & Mail
• Enhanced client satisfaction by providing expert advice and personalised solutions
• Converted daily assigned leads in to business and met KPI targets above 100%
• Generated additional business by cross selling other products to boost to boost revenue
• Assisted to raise tickets for disputes and escalate to higher authority as needed

Achievements

➢ Recognition for premium client acquisition

➢ Appreciation for customer service

• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

• Developed strategic sales plans for achieving revenue growth and exceeding targets.
• Enhanced customer satisfaction with timely follow-ups and personalized service.
• Cultivated strong relationships, establishing trust and loyalty among clients.
• Delivered compelling presentations to clients, showcasing product features and benefits.
• Trained junior sales staff, mentoring them on best practices and strategies for success.

➢ Best team performer
➢ Highest number of approvals against submission.

• Cold calling and meeting customers to generate
  business for Payroll, Cards and loans
• Attended customer calls and provided best financial advises
• Built and maintained strong client relationship to pave the
  way for future relationship and drive multiple concurrent
  sales cycles effectively.
• Scrutinised & submitted the applications for processing.
• Connected with with key-contacts in companies to maximize the total outcome.

ACHIEVEMENTS
➢ Ranked No 1 performer of the year 2014
➢ Highest number of calls handled

• Generated business by acquiring new customers for money dart Inc in the USA & Money2anywhere
  Pty.Ltd Australia through voice calls & marketing mails.
• Liaised with Banks, Agents and Correspondents in relation with customer queries and complaints to address the same.
• Responded to Chat and Mail for customers’ and agents' query.
• Troubleshooted the customer’s issues online related to SWIFT transactions.
• Assisted cash pick up agents across USA/Australia and query resolution.
• Supervised and Trained the newcomers to become familiar with financial software and company products
  and services.

ACHIEVEMENTS
➢ Best performer 6 months
➢ Promoted as actioning SME

• Attended customer calls related to all banking products and services and query resolution
• Generated services tickets for disputes and escalated to the higher level whenever needed
• Responded to E mail, chat assistance & troubleshooting issues
• Performing Blocking/Hotlisting ATM cards on emergency circumstances
• Conducing card activation and authentication of verified by visa, master secure and POS transactions
• Provided navigational assistance with online and mobile banking.

• Handling inbound calls from customers regarding flight reservations, ticket modifications, cancellations,
  including upsell
• Handling travel agents bulk reservation and modification manually, using commands in IBM software
  (Same as GDS like Galileo,Amedious etc..)
• Achieve required KPIs above 100%, keep call quality always 90% above
• Stay updated with Govt: concessions ( As a nation carrier) ,LTCs for diplomats and other VIPs
• Continuously updating knowledge of airline products, services, and policies to provide accurate and
  up-to-date information to customers