Sunette Ras
Maungatapere,Whangarei
Summary
Dynamic customer service professional dedicated to enhancing customer satisfaction and driving company success through exceptional communication and relationship-building skills. Proven track record in managing high volumes of inbound calls while maintaining strong, positive client relationships in the market industry. Proficient in CRM systems, with outstanding active listening and multitasking abilities, ensuring efficient and effective service delivery. Recognized as a reliable team player with a proactive approach, consistently fostering partnerships that contribute to business growth and stability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Delivery Representative
Smith & Smith
12.2021 - Current
- Answering incoming phone calls.
- In daily use of the following computer sites: Microsoft Word, Outlook, Excel and Teams.
- Booking vehicle glass-related jobs for customers to get their cars repaired.
- Responding to emails and attending team meetings.
- Calling out to customers that has queries about their appointments or general questions.
- Displayed strong telephone etiquette, effectively handling difficult calls/conversations.
- Identifying the needs of customers promptly and efficiently.
- Maintained positive working relationships with staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification when required.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- I have great time-management skills and this role at Smith & Smith as a Solutions agent requires this greatly.
Customer Service Representative
The Market
11.2021 - 12.2021
- I have used Microsoft Word, Outlook, Zendesk, and Power-point.
- Demonstrated excellent communication skills in resolving product and consumer complaints via emails.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Being a team player with the work colleagues.
Receptionist
Allwest Electrical
10.2021 - 11.2021
- I have used Microsoft Word, Outlook and Excel.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Booked jobs for technicians.
- Responded to emails.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Operations Administrator
E&H Roofing
06.2021 - 09.2021
- I have used Microsoft Word, Outlook and Excel and MYOB.
- Managed day-to-day administrative duties for the staff within the Operations department.
- Loading invoices into MYOB, Excel and if needed to pay the due invoices as soon as possible.
- Collected and documented customer payments.
- Processed invoice payments and recorded information in account database.
- Fielded phone calls from customers and answered diverse questions.
- Responded to emails.
- Did normal office duties, for example buy stationary or pick up gear that apprentices or other people in the office would need.
Kitchen Hand
Lone Star
04.2021 - 06.2021
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Maintained order and cleanliness of work areas to conform with health codes.
- Finished baked goods with glazes, icings and other toppings.
Babysitter
Pinnacle Pictures
01.2021 - 04.2021
- I babysat for a South African family based in Flat Bush, they have 2 toddlers aged 1 (boy) and 2 ½ (girl).
- The mother is a photographer working from home.
- Whenever she needed help with the kids she asked if I were available to help out.
- My usual routine was to make lunch for the kids at 11:00 am and feed both and then entertain them in the meantime.
- At 12:00 they would both go for an afternoon nap for an hour.
- After sleeping I would change their diapers and take them downstairs to play and snack until it was bath time at around 3pm.
- After bath time I dressed them and went downstairs again to keep them busy until the mother was done working or the father arrived home from work.
- Sometimes we went out to the park or indoor playgrounds to keep the kids busy and stimulate them outside of their home.
- Most of the time I helped out with cleaning duties such as: sweeping the floor, washing the dishes and cleaning after the children had lunch, a bath and after playtime.
- On regular date nights I babysat the children as well.
Decorative Assistant
Saas Decorations
10.2020 - 04.2021
- We decorated events such as; weddings, birthdays, surprise parties etc.
- Mostly the events were based on weekends.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
Babysitter
Personal Employer
04.2020 - 05.2020
- I babysat for a mother with a 6 month old girl.
- The mother worked at home and helped out where she could.
- I fed the girl, had a lot of play time with her and the pets.
- She went for a bath and nap time was not a question.
- I changed her nappies and played with her outside.
- We went for a lot of walks in parks as well.
- I stopped helping out and babysitting for the family due to Covid-19.
Au pair
Personal Employer
01.2019 - 11.2019
- I Au paired for a family of 5 for one year.
- I looked after a 10 yo girl, a 7 yo boy and a 2 yo boy.
- I picked them up at school in the afternoons, made them all individual lunches, helped with homework and bathed the 2 yo.
- I also helped with basic cleaning/chores around the house.
- Sometimes I worked longer hours to look after the kids when the parents went out for dinner.
Education
Business Studies
Akademia
South Africa 12.2019
High School Diploma -
Highschool Overkruin
South Africa12.2018
Skills
- Skilled in digital tools
- Proficient in Microsoft Office
- Data organization
- Fundamental mathematics
- Leadership experience
- Effective organizational skills
- Flexible problem solver
- Effective organization
- Collaborative team development
- Approachable demeanour
- Effective relationship management
- Interpersonal communication
- Customer engagement
- Effective listening skills
- Consistent reliability in tasks
- Trustworthy and accountable
Certification
Certificate in Customer Service
Languages
English
Full Professional
Afrikaans
Native or Bilingual
Interests
- Arts and Crafts
- Travel
- I like working with my hands and fixing things
- DIY and Home Improvement
- Cooking
- Music
- Baking
- Golfing
- Animal Care
- Strategy Games
- Photography
Timeline
Customer Service Delivery Representative
Smith & Smith
12.2021 - Current
Customer Service Representative
The Market
11.2021 - 12.2021
Receptionist
Allwest Electrical
10.2021 - 11.2021
Operations Administrator
E&H Roofing
06.2021 - 09.2021
Kitchen Hand
Lone Star
04.2021 - 06.2021
Babysitter
Pinnacle Pictures
01.2021 - 04.2021
Decorative Assistant
Saas Decorations
10.2020 - 04.2021
Babysitter
Personal Employer
04.2020 - 05.2020
Au pair
Personal Employer
01.2019 - 11.2019
Business Studies
Akademia
High School Diploma -
Highschool Overkruin
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