Sunita Ratti
#315 A , Wellington Road, Wainuiomata,WGN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
The Office Bar
Newtown, WGN
06.2023 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Teacher
Modern Public School
Punjab, India
04.2018 - 03.2021
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
Retail Worker
D-Mart Store
Patiala, Punjab, India
02.2017 - 03.2018
- Maintained accurate records of all transactions using POS software systems.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Education
Modern Office Practice
PSEBTE & IT
Chandigarh , Punjab , IndiaSkills
- Customer Assistance
- Hardworking and Dedicated
- Team building
- Team Management
Certification
- Licence Controller Qualification (LCQ)
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Customer Service
The Office Bar
06.2023 - Current
Teacher
Modern Public School
04.2018 - 03.2021
Retail Worker
D-Mart Store
02.2017 - 03.2018
Modern Office Practice
PSEBTE & IT
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