SUNITA KUMARI
Christchurch,New Zealand
Summary
Detail-oriented Customer Service Professional with 10 years of experience in high-volume, regulated environments such as banking, healthcare, and retail. Skilled in managing inquiries, resolving complaints, processing transactions, and ensuring compliance with policies. Actively pursuing the New Zealand Certificate in Financial Services (Level 5) – Investment strand, committed to building a career in banking and financial services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Worker
Presbyterian Support
Rotorua, New Zealand
2025.08 - 2026.02
- Provide customer-focused support to clients and families, responding to enquiries with professionalism and empathy
- Follow documented care and service plans while maintaining accurate records and progress notes
- Complete incident reports, risk assessments, and compliance documentation in line with organisational and regulatory requirements
- Handle sensitive and confidential information in accordance with privacy and data protection standards
- Identify issues, escalate concerns appropriately, and support timely resolution
- Maintain compliance with health, safety, and organisational policies
Shift Manager
McDonald’s
Rotorua, New Zealand
2018.10 - 2025.07
- Supervise daily front-of-house operations, ensuring service accuracy, speed, and customer satisfaction
- Prepare staff rosters, allocate resources, and manage shift coverage to meet business demand
- Train, coach, and performance-manage team members to meet service and compliance standards
- Deliver high-quality customer service in a fast-paced environment, managing customer enquiries, complaints, and service recovery
- Used key performance indicators to manage daily sales goals and help the team succeed.
- Handle cash management, transaction processing, daily sales reconciliation, and reporting
- Conduct inventory control, stock ordering, and loss prevention activities
- Ensure compliance with company policies, health and safety standards, and security procedures
- Communicate operational updates clearly to staff and management
Administrative Assistant
Hamilton Hotels
New Delhi, India
2014.03 - 2017.08
- Managed front desk operations, customer enquiries, and guest service requests
- Provided administrative support including data entry, filing, record management, and report preparation
- Scheduled appointments, meetings, and internal communications
- Maintained accurate customer records and confidential documentation
- Resolved customer issues promptly to maintain service quality and satisfaction
- Supported cross-functional teams to ensure smooth daily operations
Admin & Logistics Executive
Pax Technologies
New Delhi, India
2013.06 - 2014.01
- Coordinated service and delivery schedules to meet client expectations
- Responded to customer and client enquiries via phone and email
- Maintained customer records, correspondence, and operational documentation
- Supported internal teams with administrative and customer service tasks
- Ensured data accuracy across systems and reports
Admin & Accounts Officer
Prakash Chemicals
New Delhi, India
2010.02 - 2013.03
- Maintained financial and administrative databases with strong attention to detail
- Processed invoices, payments, and account records accurately and on time
- Assisted with financial reporting, audits, and reconciliations
- Ensured compliance with internal controls, policies, and record-keeping standards
- Responded to vendor and customer account enquiries
Education
NZ Certificate in Health and Wellbeing - Health Assistance
2024-01
Bachelor of Laws (LLB) -
Lloyd Law College
Greater Noida, India2009-01
Bachelor of Arts -
Ram Lal Anand College
University of Delhi, India2006-01
Skills
- Customer support
- Complaint resolution
- Healthcare administration
- Customer Service Operations
- Financial services support
- Reception operations
- Data Entry & CRM Systems
- Record keeping
- Confidential handling
- Policy compliance
- Transaction processing
- Time Management & Multitasking
- Decision making
- Team leadership
- Microsoft Office
- POS systems
- Reporting tools
- Safety compliance
References
Available upon request
Certification
- Certificate in First Aid
Timeline
Support Worker
Presbyterian Support
2025.08 - 2026.02
Shift Manager
McDonald’s
2018.10 - 2025.07
Administrative Assistant
Hamilton Hotels
2014.03 - 2017.08
Admin & Logistics Executive
Pax Technologies
2013.06 - 2014.01
Admin & Accounts Officer
Prakash Chemicals
2010.02 - 2013.03
NZ Certificate in Health and Wellbeing - Health Assistance
Bachelor of Laws (LLB) -
Lloyd Law College
Bachelor of Arts -
Ram Lal Anand College