Sunny Reddy

Key Technical Achievements

Engineered and migrated Westpac’s GPP-Finastra payment platform with zero downtime, ensuring full business continuity and adherence to regulatory and compliance standards during cutover.

Replatformed legacy Kubernetes clusters to Red Hat OpenShift, implementing advanced networking, CI/CD pipelines, RBAC, and container security hardening aligned with internal compliance frameworks.

Developed Infrastructure-as-Code (IaC) using Chef and Terraform, standardizing environment builds, enforcing configuration compliance, and enabling consistent, auditable deployments across environments.

Implemented comprehensive observability and monitoring using Kafka, Prometheus, Grafana, and ELK Stack, enhancing real-time visibility, incident response, and proactive detection of vulnerabilities.

Integrated Kafka for high-throughput event streaming and secure audit logging, ensuring PII data protection, compliance with APRA CPS 234 standards, and improved traceability.

Established a centralized security vulnerability and risk registry, automating issue tracking and remediation workflows within CI/CD pipelines to ensure continuous compliance and reduced exposure.

Led cloud migration and modernization initiatives, optimizing infrastructure cost, resilience, and performance while embedding security controls, compliance validation, and risk mitigation practices throughout the delivery lifecycle.

Technology Leadership & People Management Highlights

Lead and mentor a cross-functional team of 10+ engineers across DevOps, infrastructure, and application delivery, fostering a high-performance, collaborative culture grounded in innovation, ownership, and accountability.

Drive end-to-end people leadership, overseeing recruitment, onboarding, and retention programs that reduced attrition and accelerated new-hire productivity through structured enablement and mentorship frameworks.

Provide technical direction and career development guidance, conducting regular 1:1s, performance reviews, and skill development plans to enhance team capability and succession readiness.

Align engineering delivery with business strategy, facilitating effective collaboration between product, operations, and architecture teams to ensure technical priorities meet organizational goals.

Oversee the global upgrade of the core Siebel CRM platform, coordinating multiple distributed teams to ensure platform stability, scalability, and zero business disruption during modernization.

Implement hybrid messaging frameworks using Solace PubSub+, enabling event-driven integration between legacy and cloud-native applications to improve reliability and reduce technical debt.

Design and execute an enterprise observability and monitoring strategy leveraging Dynatrace and AppDynamics, delivering actionable insights into performance, capacity, and system health.

Establish CI/CD automation frameworks with embedded security, compliance, and quality gates, achieving a 60% reduction in deployment timelines and enabling no-outage, on-demand releases.

Onboarded Playwright-based automated test suites, improving release confidence and supporting continuous delivery initiatives with full regression coverage.

Implemented Oracle GoldenGate replication to enable zero-downtime deployments and seamless data synchronization across environments.

Champion Agile and DevOps practices, driving continuous improvement, innovation, and collaboration across global delivery teams.

Lead the onboarding and integration of Enterprise Catalogue Systems, optimizing catalogue governance, data accuracy, and operational efficiency across global platforms.

• Provided L3 support for Spark's critical applications, ensuring seamless service for over 2 million customers.
• Designed and executed automated monitoring and triage workflows that reduced mean time to recovery (MTTR) by 50% and improved diagnostic capabilities.
• Successfully transitioned more than 15 enterprise projects into production, maintaining high availability with minimal downtime.
• Mentored and trained junior technical staff, fostering a culture of growth and collaboration within the team.
• Worked closely with development teams to enhance application resilience and optimize performance.
• Diagnosed and resolved technical issues for customers, enhancing satisfaction and loyalty.
• Provided expert support via various channels, ensuring timely resolution of inquiries.
• Collaborated with engineering teams to escalate complex problems, facilitating efficient solutions.
• Developed and maintained comprehensive knowledge base articles to streamline support processes.
• Conducted training sessions for new staff, improving onboarding experience and team performance.
• Analyzed customer feedback to identify trends, driving continuous improvement in service delivery.
• Implemented troubleshooting protocols that reduced average response time for technical support tickets.
• Led cross-functional initiatives to enhance product usability based on user experience insights.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Documented faults and bugs for referral to development staff for use in updates.
• Delivered Tier-3 support and SME input to internal and external customers.

• Provided frontline support for high-availability systems, achieving a resolution rate exceeding 95% on the first call.
• Oversaw enterprise infrastructure deployments and upgrades, focusing on configuration management to enhance system reliability.
• Drove continuous service improvement initiatives and contributed to the development of a comprehensive knowledge base.
• Engaged in on-call rotations to guarantee 24x7 system availability, reinforcing the commitment to operational excellence.
• Developed custom scripts to automate repetitive tasks, increasing accuracy while reducing time spent on manual efforts.
• Reduced downtime by proactively monitoring systems and addressing potential problems before they escalated.