Supannee (Nellie) Pungsrisakul
Christchurch
Summary
I'm Supannee, my preferred name is Nellie. I'm a highly motivated person with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Novotel Christchurch Cathedral
11.2023 - Current
- Welcoming customers, setting up for breakfast buffet, topping up all the food during rush hours, making coffee, cleaning and setting up tables
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages
- Answering questions related to the menu, doing room service, mini bar and processing payments
- Monitored inventory levels of food items and communicated needs for restocking to the management team.
Cafe Supervisor/ Barista
Compass Group
06.2022 - 10.2023
- Dealt with customer complaints and rectified product and service issues
- Supervised the work of cashiers, training new team members and monitoring performance
- Coordinated restocks to keep retail displays organized and full for customers.
Assistant Manager
RollyThai Limited
03.2018 - 12.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Worked in close collaboration with team members to ensure customers receive high-quality service
- Checked with guests to get feedback on food served, resolved issues, brought additional items and refill beverages
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
Postgraduate Diploma in Applied Management -
Ara Institute of Canterbury Ltd
01.2021
Bachelor of International -
Kasetsart University (Thailand)
01.2017
Skills
- Positive Attitude
- Ability to Follow Direction
- Team Work
- Coffee Brewing
- Food Preparation
- Customer Service
- Multitasking
- Staff Supervision
- Cash Handling
- Retail
- Eftpos
- POS Software
Certification
- NZ Drivers Licence, 01/29/30
- NZ Manual Car Licence, 01/29/30
- Approved Manager Liquor Licence, Current
- Licence Controller Qualification, Current
Languages
English
Thai
Timeline
Food and Beverage Attendant
Novotel Christchurch Cathedral
11.2023 - Current
Cafe Supervisor/ Barista
Compass Group
06.2022 - 10.2023
Assistant Manager
RollyThai Limited
03.2018 - 12.2022
Postgraduate Diploma in Applied Management -
Ara Institute of Canterbury Ltd
Bachelor of International -
Kasetsart University (Thailand)
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