Supawadee Phonnam
Auckland
Summary
Accomplished Senior Retail Assistant at Supervalu Avondale, recognized for driving customer satisfaction and operational excellence. Skilled in financial transaction management and loss mitigation. Provided mentorship to new staff, enhancing team dynamics. Successfully led promotional initiatives that increased sales performance.
Overview
8
8
years of professional experience
Work History
Senior Retail Assistant
Supervalu Avondale
09.2018 - 11.2024
- Boosted customer satisfaction through exceptional service and personalized assistance.
- Collaborated with team members to design engaging merchandise displays that increased sales.
- Mentored new employees, facilitating effective onboarding and promoting a positive workplace culture.
- Assisted store manager with administrative tasks, including staff scheduling and shift management.
Receptionist Assistant
Citizen Advice Bureau
01.2017 - 09.2018
- Resolved customer issues and complaints to enhance service quality.
- Managed multi-line telephone system while greeting claimants during office visits.
- Delivered exceptional customer service by addressing client concerns with professionalism and courtesy.
- Welcomed incoming visitors and customers, providing friendly and knowledgeable assistance.
Education
Business Administration And Computing Services L3
Manukau Institute of Technology
Auckland04.2022
Beautician Services Level 4
Cut Above Academy
Auckland, AUK04.2021
Skills
- Operational efficiency in retail
- Financial transaction handling
- Loss mitigation strategies
- Promotional campaign execution
- Customer satisfaction focus
Timeline
Senior Retail Assistant
Supervalu Avondale
09.2018 - 11.2024
Receptionist Assistant
Citizen Advice Bureau
01.2017 - 09.2018
Business Administration And Computing Services L3
Manukau Institute of Technology
Beautician Services Level 4
Cut Above Academy