Charity organisational work
Supinderjeet Kaur
Retail Store Manager
Napier City, 0274509401,HKB
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
1
1
Certification
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Retail Store Manager
Padda Enterprises Ltd
Napier City, HKB
08.2019 - Current
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Optimized store displays and appearance via strategic merchandising.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained and developed new employees for ease of transition into team.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Store Manager
Padda Enterprises Ltd
Napier City, HKB
04.2018 - 08.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.Rotated merchandise and displays to feature new products and promotions.s
- Rotated merchandise and displays to feature new products and promotions.s
- Supervised and evaluated staff of 5 including store managers, floor staff enabling them to improve skills, achieve daily objectives and attain advancement
Sales Assistant
Padda Enterprises Ltd
Napier, HKB
08.2015 - 03.2017
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Completed orders and organized product deliveries to meet customer timetables.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
- Input credit and debit card payments in POS system to complete purchases.
- Fielded customer questions to share information about products, availability and pricing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Interacting with 15 customers in 1 hour.
Education
National Diploma Level 6 - Business
Abacus Institue Of Studies
Hastings, HKB 06.2016 - 07.2017
National Diploma Level 5 - Business
Eastern Institue Of Technology
Hawkes Bay, New Zealand 07.2015 - 06.2016
BSc Non Medical - Science
Khalsa College For Women
Ludhiana , Punjab 06.2011 - 05.2013
Skills
Point of Sale systems
Strong multi-tasking
Decision-making skill
Scheduling knowledge
Dependable and reliable
Staff training/development
Product development
Effective leader
Relationship building
Certification
NCC
Interests
Timeline
Retail Store Manager
Padda Enterprises Ltd
08.2019 - Current
Assistant Store Manager
Padda Enterprises Ltd
04.2018 - 08.2019
National Diploma Level 6 - Business
Abacus Institue Of Studies
06.2016 - 07.2017
Sales Assistant
Padda Enterprises Ltd
08.2015 - 03.2017
National Diploma Level 5 - Business
Eastern Institue Of Technology
07.2015 - 06.2016
BSc Non Medical - Science
Khalsa College For Women
06.2011 - 05.2013