Supriya Bhor
Christchurch,CAN
Summary
A motivated person who is committed to providing excellent customer service. Organized, detail-oriented, and empathetic to customer needs. Skilled at helping customers find products and services according to their needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Retail and Sales Assistant
Briscoes And Rebel Sports
11.2020 - 01.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring apositive experience for all clients.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Assisted customers with prompt and polite support in person and via telephone.
- Remained calm, collective, and composed in a high-stress, dynamic environment to promote service to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Senior Chef De Partie
Hotel St. Moritz (Accor Group)
10.2019 - 11.2020
- Elevated customer satisfaction by consistently delivering high-quality dishes and maintaining strict adherence to recipes.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Enhanced team performance through continuous coaching, motivating, and providing constructive feedback to junior chefs.
- Collaborated with the executive chef in the development of innovative menu items, resulting in positive guest feedback and repeat business.
Head Chef
Hotel Swiss Bell Resort
03.2018 - 05.2018
- Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
- Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Managed direct reports of staff between 8 – 10
- Recruitment and trials of various staff applicants
- Maintained food costs, and established proper health, hygiene and food safety procedures
- Performed daily briefings and meetings with Front of House and Back of House staff
Sous Chef
Gantleys Historic Fine Dining Restaurant
07.2016 - 02.2018
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
Education
Diploma in Professional Cookery, Level 5 - Hospitality And Cookery Management
North Shore International Academy
AucklandBachelor of Science - Hospitality Administration And Management
University of Bombay
MumbaiBachelor of Commerce. BSc in Com. - Commerce
University of Bombay
MumbaiSkills
- Complex Problem-Solving
- Engaging with Diverse Customers
- Cash Handling and processing payments
- Point of sale operation
- IT, Outlook, and Microsoft Office
- Goal-oriented, reliable, and trustworthy
- Stock and inventory management
- Friendly helpful customer service
- Product Knowledge
- Store Policies and Procedures
- Safety and Cleanliness Standards
- Documentation And Reporting
- Proficient at multi-tasking, prioritizing, and meeting deadlines
Accomplishments
- Instrumental in three thieves being caught at Briscoes and Rebel Sport retail store.
- I was only one of two staff kept employed at St. Moritz during Covid-19
- Received two certificates of appreciation from Accor Group, Best Employee of the Year, Best Employee of the Day and Star Employee of the Month in 2019 and 2020.
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Native or Bilingual
Timeline
Retail and Sales Assistant
Briscoes And Rebel Sports
11.2020 - 01.2022
Senior Chef De Partie
Hotel St. Moritz (Accor Group)
10.2019 - 11.2020
Head Chef
Hotel Swiss Bell Resort
03.2018 - 05.2018
Sous Chef
Gantleys Historic Fine Dining Restaurant
07.2016 - 02.2018
Diploma in Professional Cookery, Level 5 - Hospitality And Cookery Management
North Shore International Academy
Bachelor of Science - Hospitality Administration And Management
University of Bombay
Bachelor of Commerce. BSc in Com. - Commerce
University of Bombay
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