Supriya Sharma
Nelson,Nelson
Summary
Adept ICT Technician with a proven track record at Mobilic Limited, I excel in network troubleshooting and delivering exceptional customer service. Renowned for excellent communication and problem-solving abilities, I effectively managed complex technical issues and enhanced product usability, establishing a strong industry network. My expertise spans IT asset management to hardware installation, showcasing a blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
ICT Technician
Mobilic Limited
Nelson, NZ
08.2021 - 10.2024
- Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications.
- Provided technical support and advice to customers on hardware, software, and peripherals.
- Demonstrated outstanding communication skills when presenting complex technical information in an easy-to-understand manner.
- Gathered feedback from customers regarding product performance, features, and usability.
- Successfully established a network of contacts within the industry for referrals and leads.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Associate Consultant
Pareto Business Solutions
Nelson, NZ
05.2020 - 11.2020
- Created plans and communicated deadlines to ensure projects were completed on time for the Aspirant Project.
Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support the overall team.
Using critical thinking to analyse the status quo of potential projects and working on proposal management.
Taking care of expectation management from the client side, and working on deliverables.
Reservation Executive
SpiceJet Private Ltd
, India
10.2018 - 01.2020
- Assisting Customers for their queries via calls and emails
- Selling airline products such as paid seat upgradation, food and premium seats
- Maintaining passengers/clients details in Salesforce CRM
- Successfully managed multiple tasks within tight deadlines while maintaining accuracy
- Utilized problem-solving techniques to resolve complex customer issues professionally
Customer Service Executive
Air India Sats (Singapore Airlines)
, India
06.2015 - 10.2016
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Utilized problem-solving skills to identify customer needs and provided tailored solutions
- Drafted professional emails in response to customer requests within agreed timeframes
- Tracked customer feedback and reported any trends or issues to management team for further analysis
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly
Education
Graduate Diploma - Management
Nelson Marlborough Institute of Technology
02.2020
Bachelor of Engineering - Electrical and Electronics
RGPV
Bhopal, India04.2018
Skills
- Excellent written and verbal communication
- Problem-solving abilities
- Proficiency in Microsoft Office
- Extremely quick to learn, with excellent retention capability
- Capable of conversing effectively with people at all operational and managerial levels
- IT asset management
- Network troubleshooting
- Hardware installation
Hobbies and Interests
- Dancing
- Travelling
- Photography
- Reading Books
- Swimming
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
ICT Technician
Mobilic Limited
08.2021 - 10.2024
Associate Consultant
Pareto Business Solutions
05.2020 - 11.2020
Reservation Executive
SpiceJet Private Ltd
10.2018 - 01.2020
Customer Service Executive
Air India Sats (Singapore Airlines)
06.2015 - 10.2016
Graduate Diploma - Management
Nelson Marlborough Institute of Technology
Bachelor of Engineering - Electrical and Electronics
RGPV
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