Supriya Sharma
Nelson,NSN
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
10
10
years of professional experience
Work History
General Factory Hand
Tech 5
01.2025 - Current
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Performed quality checks on finished products to identify and address discrepancies.
ICT Technician
Mobilic Limited
08.2021 - 10.2024
- Installed and performed repairs to hardware, software and peripheral equipment, following design, and installation specifications
- Provided technical support and advice to customers on hardware, software and peripherals
- Displayed exceptional customer service and communication skills.
- Planned, coordinated and implemented marketing strategies in order to generate more sales
- Developed a deep understanding of customer service principles and customer service best practices.
- Directed cleaning, restocking, and customer service activities.
Sales Associate
Delhi Duty Free
11.2016 - 02.2018
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Engaged with guests to understand and anticipate customer service needs
- Encouraged customers to make additional purchases and suggested relevant items
Customer Service Executive
Air India Sats (Singapore Airlines)
06.2015 - 10.2016
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Utilized problem-solving skills to identify customer needs and provided tailored solutions
- Drafted professional emails in response to customer requests within agreed timeframes
- Tracked customer feedback and reported any trends or issues to management team for further analysis
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly
Education
Graduate Diploma - Management
Nelson Marlborough Institute of Technology
Nelson, NZ02-2021
Bachelor of Engineering - Electrical and Electronics
RGPV
04.2018
Skills
- Excellent written and verbal communication
- Problem-solving abilities
- Proficiency in Microsoft Office
- Extremely quick to learn with excellent retention capability
- Capable of conversing effectively with people at all operational and managerial levels
- Proven Sales Experience
Key Skills And Achievements
- Excellent written and verbal communication
- Problem-solving abilities
- Proficiency in Microsoft Office
- Extremely quick to learn with excellent retention capability
- Capable of conversing effectively with people at all operational and managerial levels
- Proven Sales Experience
Hobbies and Interests
- Dancing
- Travelling
- Photography
- Reading Books
- Swimming
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
General Factory Hand
Tech 5
01.2025 - Current
ICT Technician
Mobilic Limited
08.2021 - 10.2024
Sales Associate
Delhi Duty Free
11.2016 - 02.2018
Customer Service Executive
Air India Sats (Singapore Airlines)
06.2015 - 10.2016
Bachelor of Engineering - Electrical and Electronics
RGPV
Graduate Diploma - Management
Nelson Marlborough Institute of Technology
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