Suraj Kumar
Kaiapoi,CAN
Summary
Dynamic Manager at IndiaNIC with a proven track record in enhancing customer satisfaction and team performance. Skilled in complex problem-solving and relationship building, I successfully mentored staff and established metrics that improved project outcomes. Committed to fostering a culture of continuous improvement and effective communication.
Overview
2025
2025
years of professional experience
Work History
Manager
IndiaNIC
2022 - 04.2024
- Established performance metrics to track project outcomes and team effectiveness.
- Mentored junior staff, fostering a culture of continuous improvement and learning.
- Managed client relationships, ensuring alignment with project goals and expectations.
- Conducted regular reviews of workflows to identify areas for enhancement and innovation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Bl School
IndiaSkills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Documentation and reporting
Relationship building
Customer relationship management (CRM)
Timeline
Manager
IndiaNIC
2022 - 04.2024
High School Diploma -
Bl School