PERSONAL PROFILE As a customer service representative and baker, I am dedicated to providing exceptional service and creating delicious baked goods. With Five years of experience in both fields, I am skilled in communication, attention to detail, and working under pressure. My passion for customer satisfaction and baking is reflected in everything I do, and I am committed to exceeding expectations. PERSONAL AND WORK QUALITIES: Excellent customer service skills, including the ability to handle difficult customers with tact and diplomacy Strong knowledge of the company's products and services Ability to answer customer questions and resolve issues in a timely and professional manner Experience with point-of-sale systems and cash handling Ability to upsell products and services to customers Strong multitasking skills, including the ability to handle multiple customers at once Ability to maintain a positive attitude and calm in high-pressure situations.