Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suraj VASHIST

Takanini,Auckland

Summary

PERSONAL PROFILE As a customer service representative and baker, I am dedicated to providing exceptional service and creating delicious baked goods. With Five years of experience in both fields, I am skilled in communication, attention to detail, and working under pressure. My passion for customer satisfaction and baking is reflected in everything I do, and I am committed to exceeding expectations. PERSONAL AND WORK QUALITIES: Excellent customer service skills, including the ability to handle difficult customers with tact and diplomacy Strong knowledge of the company's products and services Ability to answer customer questions and resolve issues in a timely and professional manner Experience with point-of-sale systems and cash handling Ability to upsell products and services to customers Strong multitasking skills, including the ability to handle multiple customers at once Ability to maintain a positive attitude and calm in high-pressure situations.

Overview

4
4
years of professional experience

Work History

Pastry Chef Assistant

Harbour Side
03.2019 - 05.2019
  • Prepare dessert and Baked Goods
  • Check and maintain stock of needed ingredients
  • Decorate pastries using different icings, toppings etc
  • To ensure the presentation will be beautiful and exciting and many more.

Baker

New World
04.2019 - 06.2020
  • Developed a reputation in the bakery for beautiful cake design and received regular custom cake requests from customers for parties or weddings
  • Prepared breads and muffins for a busy bakery by mixing ingredients, kneading dough, setting up to rise, and baking according to the recipe.

Baker

Baker’s Delight Manukau
06.2020
  • Supervise a team of [number] bakers and pastry chefs in the production of daily baked goods
  • Develop and execute recipes for new products, including gluten-free and vegan options
  • Manage inventory of baking ingredients and supplies, and order as needed
  • Maintain a clean and organised work environment, and ensure compliance with food safety regulations
  • Interact with customers to provide excellent service and answer questions about products

Baker

New World Papakura
06.2020 - 05.2021
  • Prepared and baked a variety of breads, pastries, and cakes according to established recipes and standards
  • Assisted with recipe development and testing for new products
  • Maintained a clean and organised work environment, and followed food safety protocols
  • Provided excellent customer service by answering questions and making recommendations
  • Managed inventory of baking ingredients and supplies, and assisted with ordering as needed

Duty Manager

New World Gore
05.2021 - 01.2022
  • Oversee the day-to-day operations of the business, ensuring smooth and efficient operations
  • Manage a team of [Number of Employees] employees, providing guidance and support to achieve team goals
  • Handle customer complaints, ensuring timely and satisfactory resolution of issues
  • Monitor inventory levels and ensure that the business has enough supplies to meet demand
  • Create reports on business performance, financials, and other relevant metrics
  • Conduct staff training and development programs to enhance team skills and knowledge
  • Ensure compliance with company policies, laws, and regulations
  • Manage budgets and finances to achieve business goals and targets.

Checkout Operator

New World Papakura
01.2022 - Current
  • Provided exceptional customer service by handling customer inquiries and complaints in a timely and professional manner
  • Resolved customer issues and provided solutions to ensure customer satisfaction
  • Maintained accurate records of customer interactions and transactions
  • Worked collaboratively with other team members to achieve sales targets
  • Assisted with inventory management and stock replenishment
  • Trained new staff on customer service procedures and product knowledge

Education

Certificate in Humanities - undefined

Little Angels senior secondary School

Diploma - cookery Advance

Skills

  • Cake and Pastry Decoration
  • Icings and Fondant
  • Adaptive and Creative
  • Product Personalization
  • Artisan Bread Making
  • Team Player
  • Management
  • Damage Identification
  • Food Safety and Sanitation
  • Operational Processes
  • Serve Customers
  • Time Management

Timeline

Checkout Operator

New World Papakura
01.2022 - Current

Duty Manager

New World Gore
05.2021 - 01.2022

Baker

Baker’s Delight Manukau
06.2020

Baker

New World Papakura
06.2020 - 05.2021

Baker

New World
04.2019 - 06.2020

Pastry Chef Assistant

Harbour Side
03.2019 - 05.2019

Certificate in Humanities - undefined

Little Angels senior secondary School

Diploma - cookery Advance

Suraj VASHIST