Surakshya Basnet
Auckland,AUK
Summary
Enthusiastic Waitress with almost 2 years of experience in Fine Dinning . Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.
Proactive Job Title with Number years of experience working in Type restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
6
6
years of professional experience
Work History
Waitress
Giraffe By Simon Gault
Auckland , Auckland
12.2018 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Utilized different technologies, including Software and Software, to ready artwork for offset printing purposes.
- Increased customer satisfaction by resolving Product or Service issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Diploma Level 6 - Hospitality Management
NZMA Sylvia Park Campus
56-60 Carbine Road, Mount Wellington, Auckland 10603.2020
Skills
- Menu memorization
- Upselling techniques
- Cash Handling
- Menu presentation
- Food running
- Food station setup
- Food and beverage pairings
- High-volume dining
- Wine knowledge
- Guest seating arrangements
- Performance improvement
- Table setting knowledge
- Wine service
Timeline
Waitress
Giraffe By Simon Gault
12.2018 - Current
Diploma Level 6 - Hospitality Management
NZMA Sylvia Park Campus
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