Surani Gunawardana
Wellington,Newlands
Summary
With sixteen years of experience in banking, a client-centric approach has been cultivated, emphasizing the establishment of lasting relationships and the identification of financial requirements. This journey underscores dedication, knowledge, trustworthiness, and reliability, consistently delivering efficient solutions that elevate client satisfaction and result in referrals. Expertise encompasses finance, credit management, and investment guidance, enabling clients to navigate complex financial landscapes successfully.
Proven track record in fostering client trust and managing portfolios.
Experienced in nurturing client relationships and supporting business development. Detail-oriented team player with strong organizational and multitasking skills.
Overview
18
18
years of professional experience
Work History
Volunteer
Mary Potter Hospice, Newlands, Wellington
06.2023 - 08.2023
- Boosted shop sales through enhanced customer service and professional communication.
- Teamed up with colleagues to assist 25 daily customers and execute store layout improvements as per management guidance.
Marketing Associate
Pinnacle Creative
10.2021 - 02.2022
- Expanded consumer base through campaigns, arranging 10 virtual brand introduction meetings.
- Utilized industry trends to enhance search and social media marketing, elevating brand visibility and engagement.
Executive Officer
Bank Of Ceylon
09.2017 - 10.2021
- Advised 50-60 daily customers on tailored financial solutions, strengthening customer relationships and promoting digital banking products.
- Oversaw daily accounting, ensuring accurate and reliable financial reporting.
Junior Executive Officer
Bank Of Ceylon
04.2011 - 08.2017
- Managed compliance (KYC, CDD, AML, EDD) and office administration.
- Focused on client communication, teamwork, and voucher payment reconciliation automation.
Staff Assistant
Bank Of Ceylon
09.2005 - 04.2011
- Managed front desk with professionalism, providing exceptional guest service.
- Proficient in Microsoft Office, overseeing cheque clearing, credit department tasks, and preparing payment vouchers.
Education
AssociatecIn Banking - Applied Banking And Finance
Institute of Bankers in Sri Lanka
Sri Lanka02.2021
Diploma in Credit Management - Credit Management
The Institute of Bankers, Lanka (IBSL)
Sri Lanka01.2018
Accounting Technology and Book Keeping Certificate In Information Technology: Information Technology - Accounting Technician
Association of Accountants
Sri Lanka01.2006
Certificate In Information Technology - Mathematics And Computer Science
University of Colombo - School of Computing
Sri Lanka01.2006
CIM Affiliate Studying Member CIM | The Chartered - Marketing
Charted Institute of Marketing
United Kingdom - Virtual Learning01.2024
Master of Science - Digital Marketing
Asia E University
Malaysia - Virtual Learning01.2024
Skills
- Attention to Detail
- Customer Relationship Management
- Administrative Duties
- Consumer Banking
- Real Estate Lending Processes
- Financial Services
- Accounts Payable and Accounts Receivable
- Service Orientation
- Data Collection and Entry
- Consultative Sales Techniques
- PR Strategy
- Clear Communication
- Following Instructions
- Safe Work Practices
Hobbies
I enjoy cooking, baking, and continuously expanding my knowledge and skills by reading books and listening to podcasts.
REFEREES
Mr. Aminda Chandrasekara
Senior Software Developer
New Zealand Parliament
Contact No. 0225115225
Email – aminda320@gmail.com
Mr. Roshan Deniyage
Senior AWS Technical Specialist
BNZ
Contact No. 0211796116
Email - crdeniyage@gmail.com
Linkedin profile
https://www.linkedin.com/in/suranigunawardana
Timeline
Volunteer
Mary Potter Hospice, Newlands, Wellington
06.2023 - 08.2023
Marketing Associate
Pinnacle Creative
10.2021 - 02.2022
Executive Officer
Bank Of Ceylon
09.2017 - 10.2021
Junior Executive Officer
Bank Of Ceylon
04.2011 - 08.2017
Staff Assistant
Bank Of Ceylon
09.2005 - 04.2011
AssociatecIn Banking - Applied Banking And Finance
Institute of Bankers in Sri Lanka
Diploma in Credit Management - Credit Management
The Institute of Bankers, Lanka (IBSL)
Accounting Technology and Book Keeping Certificate In Information Technology: Information Technology - Accounting Technician
Association of Accountants
Certificate In Information Technology - Mathematics And Computer Science
University of Colombo - School of Computing
CIM Affiliate Studying Member CIM | The Chartered - Marketing
Charted Institute of Marketing
Master of Science - Digital Marketing
Asia E University
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