Suresh Kumar
Weymouth,AUK
Summary
Dynamic Duty Supervisor at Secure Parking with a proven track record in enhancing customer satisfaction and fostering brand loyalty. Skilled in conflict resolution and adept at analyzing performance metrics to support management decisions. Known for building strong vendor relationships and ensuring timely operations, driving success through effective leadership and communication.
Overview
3
3
years of professional experience
Work History
Duty Supervisor
Secure Parking
08.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Promoted brand loyalty among customers with exceptional service delivery and personalized interactions.
- Supported the management team in decision-making processes with accurate reporting on store performance metrics.
- Developed strong rapport with vendors to ensure timely deliveries, negotiate better deals, and maintain adequate supply levels at all times.
Education
New Zealand Trade Certificate - Carpentry And Trade Skills
Manukau Institute of Technology
Manukau 2019
Certificate In Computer Literacy -
New Zealand Pacific Training Center
Fiji2004
Savusavu Secondary School
Savusavu, Fiji2003
Skills
- Ability to delegate tasks and oversee team performance
- Conflict resolution and decision-making
- Coaching and mentoring staff
- Motivating employees to maintain high morale
- Clear and professional verbal and written communication
- Active listening to understand team and customer concerns
- Ability to give constructive feedback
- Public speaking and presentation skills
- Quick thinking in high-pressure situations
- Analyzing situations and making informed decisions
- Crisis management and emergency response
- Creative thinking to improve operations
- Prioritizing tasks effectively
1 Leadership & Management
- Meeting deadlines and ensuring smooth workflow
- Scheduling staff shifts and managing workload
- Keeping records and documentation up to date
- Handling complaints and resolving issues professionally
- Ensuring high levels of customer satisfaction
- Managing difficult situations with diplomacy
- Negotiation skills for resolving conflicts
- Understanding company policies and procedures
- Familiarity with relevant software and tools (eg, scheduling systems, CRM)
- Compliance with safety and regulatory standards
- Staying calm under pressure
- Adjusting to changes in schedules or procedures
- Multitasking efficiently
- Handling unexpected challenges smoothly
Timeline
Duty Supervisor
Secure Parking
08.2022 - Current
New Zealand Trade Certificate - Carpentry And Trade Skills
Manukau Institute of Technology
Certificate In Computer Literacy -
New Zealand Pacific Training Center
Savusavu Secondary School
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