SURESH KUMAR
Pokeno,AUK
Summary
Dynamic Assistant Manager with a proven track record at SHIVAM ANIKET HOLDINGS, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training initiatives. Skilled in money handling and retail operations, I consistently improved service standards and operational efficiency, fostering a motivated and high-performing team.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant-manager
SANJIV CHAWLA
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs to elevate service standards and knowledge.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Commerce -
GOVT.DEGREE COLLEGE
INDORA11-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Retail operations
- Sales strategies
- Sales reporting
- Cost control
- Computer skills
Certification
- CM - Certified Manager Certification
Languages
English
Professional Working
Interests
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- Running
- Volunteering
- Adventure Travel
- Train Travel
Timeline
Assistant-manager
SANJIV CHAWLA
01.2023 - Current
Bachelor of Commerce -
GOVT.DEGREE COLLEGE
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