Surfraz Gandhi
Silverdale,AUK
Summary
Experienced Programme Coordinator with a proven track record in guiding projects from initiation to successful completion. Expertise in managing cross-functional teams, streamlining processes for enhanced efficiency, and delivering innovative solutions to intricate challenges. Consistently achieves on-time project delivery within budget constraints while upholding exceptional quality standards. Recognized for optimizing operational workflows and driving substantial improvements in project outcomes through strategic planning and effective communication.
Overview
13
13
years of professional experience
Work History
Programme Coordinator
Ventia
03.2022 - Current
- Compliance with all Company SH&E policies and procedures.
- Maintain and update work programmes, project reports, and schedules.
- Support field and subcontractors to ensure contractual KPIs are met, and works can be delivered on time.
- Ensure internal and external systems are updated to maintain the quality of information to stakeholders on the status of progress to completion.
- Complete the required reporting around overall compliance.
- Develop ad hoc status and progress reports, and assist with the management of the work schedules, adjusting dynamically to meet KPIs.
- Regularly monitor and review risks and opportunities to address, resolve, and escalate as appropriate.
- Ensure up-to-date client standards and procedures are made available across the programme team and contractor base.
- Communicate effectively with stakeholders to produce the required outcomes.
- Check and validate contractor claims, ensuring understanding and application of subcontractor contractual obligations.
- Ensure variations are valid and accurate, track, and prepare for submission.
- Ensure handover documents are completed correctly. As-builts are received and submitted.
- Follow up on work orders that are on hold or delayed.
- Ensure all quality documentation is completed to the required client completion standards and programme.
- Enter and maintain accurate data records for the assigned programmes of work.
- Ensure up-to-date client standards and procedures are made available across the programme team and contractor base.
- Support a best-practice culture of innovative thinking to encourage greater efficiencies and cost reduction.
- Ensure the delivery of service excellence for our clients and customers, and anticipate the solutions they need.
- Ensure that administrative support contributes to user satisfaction, project continuity, and internal consistency.
Billing Team Lead
Ventia
09.2020 - 03.2022
- Supervised a team of 10 FTEs.
- Verify accuracy of jobs and codes in the daily billing payment batch before client submission.
- Led team-building activities.
- Ensured adherence to company regulations by field contractors.
- Resolved contractor-related payment disputes efficiently.
- Assessed adherence to standards in contractor claim submissions.
- Conducted analysis and managed the process of underclaims and disputed invoices.
- Planned workloads and delegated tasks to optimize team efficiency.
- Reported insights on billing to senior management.
- Assisted finance team in completing month-end reporting tasks.
- Maintained precise monthly billing KPIs, adhering to customer contractual timeframes.
- Oversaw billing aspects during new work management system rollout: tested functionality, monitored performance, and reported issues.
- Supported both internal teams along with multiple outside partners.
- Facilitated seamless collaboration between project directors and finance managers for contract objectives.
Billing Coordinator
Ventia NZ
11.2017 - 09.2020
- Oversaw customer and delivery partner invoicing.
- Collaborated with Chorus and Ventia field employees to address payment disputes.
- Collaborated with delivery partners and Ventia field staff to address payment discrepancies.
- Resolved rejected claims promptly.
- Collaborate with Chorus and Ventia field staff to resolve payment disputes.
- Collaborated with delivery partners and Ventia field employees to resolve payment discrepancies.
- Facilitated rapid clearance of disputed claims.
- Conducted weekly financial reports covering payments made, number of transactions, total amounts, and outstanding balances.
- Conducted analysis of billing metrics to generate strategic proposals.
Agile Delivery Specialist
Spark NZ
Auckland CBD, Auckland
04.2017 - 09.2017
- Coordinated installations, managed customer relationships, handled escalations, and was accountable for all projects from start to finish.
- Managed local fiber companies' interactions and field technician bookings.
- Validated and confirmed that the technical data and site readiness details provided are accurate.
- Developed strong relationships with corporate, enterprise, and educated sales on products and systems.
- Customer-focused and deal with difficult stakeholders.
- Identified process issues and collected data on the customer experience.
- Drafted user stories, use cases, and functional specifications to support operational process development.
- Managed queues daily and assigned cases individually.
- Collaborated with cross-functional teams to draft project schedules and plans.
Team Leader - Wireless Tech Support
Spark NZ
Auckland CBD, Auckland
03.2016 - 04.2017
- Managed a team roster of 13 individuals to maintain consistent frontline assistance throughout the week.
- Employed existing reports and KPIs for continuous improvement.
- Established strategic partnerships to achieve organizational objectives.
- Prioritized tasks to ensure efficient execution of complex deliverables.
- Maintained quality by adjusting to changing conditions.
- Guarantee completion of milestones, tasks, and work within allocated SLA.
- Managed routine tasks efficiently while regularly updating management.
- Enhanced daily workflows to optimize service quality.
- Coordinated with stakeholders to ensure high-quality service delivery.
- Collaborated with Downers and Network teams to install Yagi antennas improving coverage.
Sales Representative
Spark NZ
Auckland CBD, Auckland
03.2012 - 03.2016
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Greeted and assisted customers to foster positive experiences.
- Analyzed market trends to identify potential sales opportunities.
- Provided technical support for customers using the company's products or services.
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Education
Diploma in Electrical Engineering -
M S University
India03-2006
Skills
- Programme & Project Coordination
- Data analysis
- Risk assessment
- Stakeholder communication
- Contract management
- Team leadership
- Process improvement
Timeline
Programme Coordinator
Ventia
03.2022 - Current
Billing Team Lead
Ventia
09.2020 - 03.2022
Billing Coordinator
Ventia NZ
11.2017 - 09.2020
Agile Delivery Specialist
Spark NZ
04.2017 - 09.2017
Team Leader - Wireless Tech Support
Spark NZ
03.2016 - 04.2017
Sales Representative
Spark NZ
03.2012 - 03.2016
Diploma in Electrical Engineering -
M S University
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