Surina Van Eeden
Warkworth,AUK
Summary
Results-driven Service Coordinator with a solid background in coordinating and managing service operations. Possessing a proven track record in effective scheduling, dispatching personnel, and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Shape Energy
04.2022 - Current
- Client Communication: I am the point of contact between the organization and its clients. I communicate with clients to understand their needs, answer questions, and address concerns or issues related to the services provided.
- Service Planning: I work with clients and other team members to develop individualized service plans that meet the specific needs and goals of each client. I ensure that services are tailored to the client's requirements and preferences
and monitored service activities to confirm work met all requirements. - Monitoring and Evaluation: I track the progress of service delivery and regularly assess the effectiveness of services provided. I may gather feedback from clients and adjust the service plan as needed. Manage and coordinated service teams to achieve the successful completion of service projects.
- Problem-Solving: When issues or challenges arise during service delivery, I try to take the lead in resolving them. They may troubleshoot problems, mediate conflicts, and find appropriate solutions to ensure client satisfaction. If I need to escalate the issue, I will escalate this to the management.
- Processing and receipting supplier's purchase orders
- Sourcing off parts needed
- Timesheet keeping to make sure hours off the team gets recorded correctly for wages to get processed timorously and correctly
- When jobs are completed I complete the cycle trough invoicing customer
- General Admin and office duties
- Managed efficient teams of up to [Number] employees
Order Fulfilment Specialist
Fujitsu
12.2018 - 04.2022
- Key responsibilities of the role include creating quotes, placing orders and raising invoices, while coordinating with vendors and account managers
- The role requires great attention to detail and excellent communication and administration skills, to ensure that all expectations are met or exceeded and orders delivered promptly
- Order Fulfilment
- Specialist must ensure that their daily duties contribute to the continuous improvement to quality and cost effectives in all areas of the business
- Expectations and requirements
- Processing off quotes
- Then responds with an official quotation, recording all the details for ordering
- Processing off Purchase Order once received by customer
- The Order Fulfilment Specialist raises a Sales Order under the customer account and a Purchase Order with the Supplier in SAP
- After the supplier responds with an ETA confirmation the Order Fulfilment
- Specialist responds to the Customer Purchase Order with an ETA confirmation
- Once the goods have arrived, the warehouse/logistics receipts the goods and uploads Serial Numbers into the system
- Supplier Invoices Fujitsu and Accounts Payable will process the supplier invoice against our Purchase Order
- Order Fulfilment Specialist processes delivery in SAP and the warehouse dispatches the goods
- The Order Fulfilment Specialist takes Serial Numbers from the invoice attached to the PO and uploads them to the Sales Order
- Order Fulfilment Specialist invoices the Sales Order to the customer, the invoice will display all associated Serial Numbers
ACCOUNT MANAGER
Cardy Office Supplies
04.2017 - 11.2018
- My role focuses on creating long-term, trusting relationships with the organization’s customers
- Key to the role is maintaining excellent communication skills and building rapport with key clients
- Some of my duties includes overseeing a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities
- I also handle all customer care issues around my customer base
- Sales Duties include:
- Serving as the lead point of contact for all customer account management matters
- Building and maintaining strong, long-lasting client relationships
- Negotiating contracts and close agreements to maximize profits
- Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Developing new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecasting and tracking key account metrics (e.g
- Quarterly sales results and annual forecasts)
- Preparing reports on account status
- Collaborating with sales team to identify and grow opportunities within territory
- Assisting with challenging client requests or issue escalations as needed
- Customer Care Duties
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Hewlett Packard Administrator
EARLYEXPERIENCESUMMARY, HEWLETT PACKARD ADMINISTRATOR Drive Control Corporation
01.2014 - 01.2016
- My role focused increasing HP’s market share in the proximity sector
- Some of my duties included handling daily queries sorting these and finding solutions to customer queries and qualifying leads, processing deal quotations, handling orders and dispatch delivery and creating documentation of sales reports.
Education
School Grade 12 -
Alberton High School
Johannesburg12.1988
Skills
- Selling, Solution Selling
- Business Development
- Leadership, Conflict Resolution
- Problem Solving, Client
- Management Professionalism
- Building Rapport
- Business Correspondence
- Coordinate Work
- Telephone Communication
- Email Correspondence
- Ongoing Client Support
Accomplishments
- I am a self-motivated and highly competent sales & admin
- Professional with a solid sales history in both account management and businessdevelopment
- I have also worked across customer service, sales support, servicecoordination and general office administration
- I am looking for my next challenge in anenvironment where I can utilize my extensive sales and relationship building skills andmake a positive difference as I am very passionate in what I do and can take ownership ofmy role
- This position will definitely fit me due to my past experience and I feel that I canbe an asset to any company
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Service Coordinator
Shape Energy
04.2022 - Current
Order Fulfilment Specialist
Fujitsu
12.2018 - 04.2022
ACCOUNT MANAGER
Cardy Office Supplies
04.2017 - 11.2018
Hewlett Packard Administrator
EARLYEXPERIENCESUMMARY, HEWLETT PACKARD ADMINISTRATOR Drive Control Corporation
01.2014 - 01.2016
School Grade 12 -
Alberton High School
Similar Profiles
Joy MazzolaJoy Mazzola
Employment at Kids N ShapeEmployment at Kids N Shape
Chris-Shannon HarperChris-Shannon Harper
MLP Teacher at SHAPE American High SchoolMLP Teacher at SHAPE American High School
Sabrah BrunerSabrah Bruner
Manager at Shape-Up HealthclubManager at Shape-Up Healthclub