Surinder Kaur
Manurewa,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sime Darby Group
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
MBA - BUSINESS
UUNZ INSTITUTE OF BUSINESS
Auckland, NZ04.2017
Master of Arts - English Language And Literature
SAM HIGGINBOTTOM INSTITUTE
INDIA06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Customer satisfaction measurement
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Order Processing
- Team Development
- Administrative Support
- Microsoft Office Suite
- Prioritization
- Staff Training
- Order Fulfillment
ADDITIONAL INFORMATION
WORKS AS HEALTH AND SAFETY REPRESENTATIVE
DANGEROUS GOOD LICENCE
FORKLIFT LICENCE
OVERHEAD GANTRY LICENCE
Additional Information
MULTI-TASKING PERSON WHO CAN WORK IN FAST PACE ENVIRONMENT
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
HOBBIES
LISTENING MUSIC
CONTINOUS IMPROVEMENT
READING HISTORICAL FACTS
Timeline
Customer Service Representative
Sime Darby Group
03.2022 - Current
MBA - BUSINESS
UUNZ INSTITUTE OF BUSINESS
Master of Arts - English Language And Literature
SAM HIGGINBOTTOM INSTITUTE
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