Suruchi Gupta
Auckland,Central Auckland
Summary
Health leadership and community-focused professional with a Master of Health Leadership and Health Management from the University of Auckland, supported by clinical healthcare, customer service and community engagement experience. Experienced in building relationships with patients, families, customers, stakeholders and community members, coordinating activities, managing information and providing respectful, person-centred support. Organised, empathetic and proactive, with a strong interest in inclusive communities, volunteer engagement and helping people participate meaningfully in their communities.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Applied Health-Sector Project Experience
University of Auckland
, Grey lynn
03.2026 - 07.2026
- CAPSTONE PROJECT – NEW ZEALAND DRUG FOUNDATION
University of Auckland | 2026 - Strengthened community participation and service responsiveness by identifying opportunities to better utilise community activators’ lived expertise across policy, content and community roles through stakeholder engagement and qualitative research.
- Improved understanding of community needs and perspectives by conducting stakeholder interviews across Auckland and Wellington and synthesising qualitative insights into evidence-informed recommendations.
- Supported community-centred practice and organisational improvement by analysing stakeholder perspectives and translating research findings into practical recommendations relevant to public-health and community services.
- Built trusted stakeholder relationships by engaging respectfully with diverse perspectives and using active listening, clear communication and culturally responsive approaches throughout the research process.
- Supported more inclusive approaches to community engagement by applying health equity, Māori health and Te Tiriti o Waitangi principles developed through postgraduate health leadership and management study.
CUSTOMER CARE REPRESENTATIVE
Omega Car Rentals
Auckland
01.2025 - Current
- Resolved customer concerns efficiently and professionally by listening to individual needs, explaining options clearly and using problem-solving skills to provide appropriate solutions across multiple enquiries.
- Maintained accurate customer information and follow-up by recording interactions, bookings and service details in CRM systems, supporting continuity and effective service delivery.
- Supported customers through service processes by clearly explaining policies, bookings and available options, demonstrating transferable service navigation and coordination skills.
- Built positive and trusted customer relationships by communicating with patience, professionalism and sensitivity, including when responding to concerns or challenging situations.
- Maintained reliable service delivery while managing competing priorities by organising multiple enquiries, resolving issues promptly and maintaining accurate documentation in a fast-paced environment.
CAFE ASSISTANT – CASUAL
Sri Lankan Café
Auckland
05.2025 - 12.2025
- Delivered consistent, customer-focused support in a busy environment by responding to enquiries, processing payments and adapting communication to individual customer needs.
- Maintained professional and respectful interactions by using clear communication, active listening and a calm approach when assisting customers with questions or concerns.
- Supported smooth day-to-day service delivery by coordinating multiple tasks, maintaining accurate transactions and responding efficiently to changing priorities.
Resident Medical Officer
Capital Hospital
India
- Supported patients and families to better understand and manage their healthcare needs by providing clear education on treatment plans, preventive care, lifestyle modification and health promotion.
- Improved access to appropriate health information and support by delivering healthcare across hospital and community settings and adapting communication to diverse patient needs.
- Supported community health access and engagement through participation in rural health camps and community outreach programmes, providing health education and connecting people with healthcare support.
- Built trusted relationships with patients and families by using empathetic, culturally responsive communication and explaining complex health information in a clear and practical manner.
- Supported people with diverse and ongoing healthcare needs by combining clinical knowledge, patient education, health promotion and community-based engagement to encourage continued participation in care.
Education
Masters of Health Leadership - Health Management
University Of Auckland
07-2026
Bachelor of Ayurvedic Medical Sciences -
Pandit BD Sharma University Of Health Sciences
Skills
- Community & Volunteer Engagement
- Stakeholder & Relationship Management
- Person-Centred Support
- Community Programme Coordination
- Communication & Interpersonal Skills
- Group & Activity Coordination
- Planning & Organisation
- Customer & Client Support
- Problem Solving & Initiative
- Health Equity & Inclusion
- Information & Documentation Management
- Digital Systems & Administration
COMMUNITY & VOLUNTEERING
- UniGuide – University of Auckland | 2026
Supported new students in navigating the university environment and contributed to a welcoming and inclusive student experience. - WIHN – Women in Health Network | Mentor
Supported and encouraged others through mentoring, communication and relationship-building. - AUSA – Auckland University Students’ Association | 2026
Participated in university community activities and supported student engagement and inclusion. - SPCA | Community Care | Plant Conservation NZ
Participated in community-focused volunteering, demonstrating commitment to service, teamwork and inclusive community participation.
Certification
- IHI Open School – Quality Improvement, Patient Safety, & Healthcare Improvement 200-Hour Yoga Teacher Training by USA Yoga Alliance
Infection Prevention & PPE Certification by IGot
Uniguide - AUSA (University of Auckland) 2026.
Personal Information
- Visa Status: Visa Rights - Post Study Work Visa 21/09/26- 21/09/29
- International Driving License
Timeline
Applied Health-Sector Project Experience
University of Auckland
03.2026 - 07.2026
CAFE ASSISTANT – CASUAL
Sri Lankan Café
05.2025 - 12.2025
CUSTOMER CARE REPRESENTATIVE
Omega Car Rentals
01.2025 - Current
Resident Medical Officer
Capital Hospital
Masters of Health Leadership - Health Management
University Of Auckland
Bachelor of Ayurvedic Medical Sciences -
Pandit BD Sharma University Of Health Sciences