Surya Kant
Paihia,NTL
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Mekong Buffalo
01.2025 - Current
- Managed a team of 15 restaurant staff, ensuring customer satisfaction and efficient operations
- Developed comprehensive training materials and programs to ensure customer service excellence
- Scheduled staff shifts and ensured proper utilization of labor hours
- Monitored food and beverage supplies to ensure proper inventory levels
- Developed and implemented promotional activities to drive business growth
- Maintained a clean and organized work environment at all times
- Analyzed financial statements to identify areas of improvement and optimize profitability
Guest Service Agent
PULLMAN
09.2024 - Current
- Successfully handled customer inquiries and complaints in a timely and professional manner
- Provided friendly and efficient customer service to guests and visitors
- Effectively managed check-in and check-out procedures for guests
- Processed cash and credit card payments in an accurate and timely manner
- Demonstrated superior problem-solving and conflict resolution skills
- Managed daily operations of the front desk, ensuring all guests were provided with exceptional service
Guest Service Associate
Hilton
08.2024 - 10.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
Assistant Manager
Popeyes
06.2024 - 09.2024
- Successfully managed the day-to-day operations of a retail store with up to 10 employees
- Developed store policies and procedures to improve customer service, sales, and overall efficiency
- Collaborated with store owners to develop promotional campaigns and increase store sales
- Coached and trained staff members on customer service, sales techniques and product knowledge
- Developed and implemented inventory control systems to ensure smooth operations
- Effectively communicated with customers to ensure satisfaction and resolve any complaints
Assistant Manager
Greens International Paihia
01.2023 - 06.2024
- Developed store policies and procedures to improve customer service, sales, and overall efficiency
- Maintained updated records of sales data, inventory levels and customer profiles
- Developed strategies to increase customer loyalty and increase store revenue
- Streamlined operations to increase efficiency and reduce costs
- Established friendly and professional relationships with store personnel and customers
Restaurant Manager
Domino's
12.2021 - 01.2023
- Managed a team of 15 restaurant staff, ensuring customer satisfaction and efficient operations
- Developed comprehensive training materials and programs to ensure customer service excellence
- Monitored food and beverage supplies to ensure proper inventory levels
- Developed and implemented promotional activities to drive business growth
- Maintained a clean and organized work environment at all times
Bartender
Christal Hotels
06.2019 - 12.2020
- Successfully managed cash register operations, including opening and closing procedures, and proper record-keeping
- Developed a loyal customer base through exceptional customer service and knowledge of beverages
- Demonstrated excellent problem-solving and communication skills in high-pressure situations
- Prepared cocktails, mocktails, and other drinks following recipes, standards, and customer preferences
- Maintained a clean and organized bar area, as well as a high level of sanitation and safety
- Assisted bar and wait staff in supporting front of house operations
Shift Manager
Americana
03.2018 - 05.2019
- Managed and trained a team of 15+ shift employees, ensuring customer satisfaction and upholding safety protocols
- Developed and implemented customer service training program for shift employees
- Collaborated with other managers to ensure smooth transitions between shifts
- Monitored inventory levels and ordered supplies as needed
- Ensured compliance with all local, state, and federal laws
- Scheduled and adjusted staff shift work to meet customer demand
- Conducted weekly employee performance reviews
- Resolved customer complaints in a timely and professional manner
Quality Supervisor
05.2015 - 04.2017
- Successfully managed a quality control team of 62 employees, ensuring all quality control standards were met
- Developed and implemented quality systems to ensure adherence to customer requirements and industry standards
- Implemented and enforced Quality Management System in full compliance with ISO 9001 standards
- Developed and maintained a quality management system that monitored and improved product quality
- Performed process audits to ensure product quality and integrity met customer specifications
- Analyzed quality data to identify root cause of quality issues and develop corrective and preventative actions
Education
BSc. - Hotel Management
IHM (A)
04.2014
LCQ -
NZQA (A)
Manager Certicates -
New Zealand
ServSafe -
ServSafe International
B.com - Account
B.R.A. University
Muzaarpur, B03.2011
Skills
- Team Building
- Problem Solving
- Time Management
- Leadership
- Inventory control and record keeping
Languages
English
Hindi
Arabic
Personal Information
- Date of Birth: 02/02/92
- Nationality: India
- Driving License: NZ Full
Timeline
Restaurant Manager
Mekong Buffalo
01.2025 - Current
Guest Service Agent
PULLMAN
09.2024 - Current
Guest Service Associate
Hilton
08.2024 - 10.2024
Assistant Manager
Popeyes
06.2024 - 09.2024
Assistant Manager
Greens International Paihia
01.2023 - 06.2024
Restaurant Manager
Domino's
12.2021 - 01.2023
Bartender
Christal Hotels
06.2019 - 12.2020
Shift Manager
Americana
03.2018 - 05.2019
Quality Supervisor
05.2015 - 04.2017
LCQ -
NZQA (A)
Manager Certicates -
New Zealand
ServSafe -
ServSafe International
B.com - Account
B.R.A. University
BSc. - Hotel Management
IHM (A)
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